EL 1 - Air Safety Reporting Sustainment Manager $115,899 - $130,733 + up to 15.4% Superannuation Fairbairn - ACT The Role
We are seeking an experienced and highly motivated EL 1 ICT Customer Support Officer to manage Defence aviation's safety reporting ICT system. The ICT system is a critical capability that is essential to the identification, tracking and management of aviation safety hazards.
As the leader of a small team, the successful candidate will be responsible for ICT Problem Management, Change and Release Management, Customer Support Management, and procurement activities. The ideal person for the role requires expertise related to both ICT management and delivery of customer support functions.
Specific duties of the position include:
Developing and overseeing ICT Customer Support, Problem Management and Change and Release Management (including User Acceptance Testing) activities. Actively engaging with the business to understand user requirements and engaging in activities to support continuous improvement. Maintaining relationships with both internal and external stakeholders. Developing and managing applicable budgets. Managing ICT procurements. About our Team
The Defence Aviation Safety Authority (DASA) operates to enhance and promote the safety of military aviation through the implementation of a Defence Aviation Safety Program. As part of DASA, the Defence Flight Safety Bureau (DFSB) supports the prevention of military aerospace accidents and enhances flight safety through a systemic approach to investigation, data collection, research, education and promotion.
The Reporting Intelligence and Research (RIR) directorate within DFSB drives specialist elements of DFSB's capability through the development and maintenance of Defence aviation safety reporting and intelligence systems, as well as safety culture, research and applied psychological and human factors-related support and programs.
The Aviation Safety Reporting (ASR) Sustainment Manager will lead the ASR team within RIR. The ASR system has approximately 7,000 users (approximately 4,000 reports processed per year) and is utilised across Defence for the reporting and tracking of aviation safety events and issues.
Our Ideal Candidate
Our ideal candidate will be able to demonstrate relevant expertise and experience. We are looking for someone with in-depth knowledge, skills and understanding of ICT Operations, together with project management, procurement, aviation sector and leadership experience.
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