Atturra is an Australian owned ASX-listed advisory and IT solutions provider, giving you a strong foundation to fulfil your career ambitions.We currently have 800+ professionals working across Australia, New Zealand and Singapore, who are using innovation to lead the way.This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.What our people say:"We are working towards a very bright future." "It's a company with vision and a promising future."The transformation you'll experienceAt Atturra you'll be working on some of the highest profile transformation and technology projects in Australia and New Zealand. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people's lives, allowing you to build the future, together.Why you'll love working hereCulture of possibilityAt Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.A strong set of company valuesOur culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.Valuable employee benefitsEmployee benefits, recognition, and wellbeing platformCareer growth via succession planning, internal promotions, and mentorship opportunitiesOngoing investment in professional development through industry certifications and study assistanceMental health support through our Employee Assistance ProgramSupport for family and caring responsibilities, including paid parental leaveEmployee referral program, with monetary incentives offeredWhat you'll be doingDuties and ResponsibilitiesWe are growing and seeking a Senior EIM Technical Consultant with at least 5 years' experience and skills in OpenText's Extended ECM Platform. It is essential applicants have experience with day-to-day complex support, installations, maintenance and patching on the OpenText Extended ECM platform. You will have the following:Experience working in a professional services environment.OpenText Certification in the Extended ECM PlatformThe ability to deliver OpenText solutions that exceed our customer's expectations and requirements.Excellent communication skills; both verbal and written.Experience working as part of a team and project environment.Experience working on multiple customer sites.Key functions of the roleProjectsCollaborate with clients to understand solution requirementsTranslate requirements into functional and technical design documentsParticipate in project teams to deliver solutionsConsultingComplete tasks as assigned by the Team Leader, Project Manager or Service Delivery ManagerTake ownership of problems and follow them through to resolutionProvide relevant, useful, proactive support and adviceUpdate the team, Project Manager and Service Delivery ManagerClient supportSupport our service agreements and contracted obligationsProvide Tier 2 and 3 support, by phone, email and the customer portalTake responsibility for the resolution of assigned queriesProvide workshop facilitation, demonstrations, and documentationComplete application monitoring and operational management tasksSupport information gathering and monthly report compilationProvide strategic roadmap advice for clients, including on current trendsPipeline and roadmapDevelop a broad understanding of Atturra products and servicesIdentify and progress areas for improvement and added value for clientsWhat will make you successful in this role?Committed to excellent service deliveryPeople-focused and enjoy working collaborativelyOrganised and self-disciplined, with good prioritisation skillsA good judge of risks, roadblocks and solutionsQuick-thinking and able to solve complex problemsAble to stay calm when dealing with tight deadlines and service outagesArticulate, well presented and confidentSkillsOpenText Extended ECM for Microsoft 365OpenText Extended ECM for SAPOpenText Extended ECM for EngineeringOpenText Extended ECM for SAP SuccessFactorsOpenText Extended ECM for SalesforceOpenText Content ServerOpenText Archive ServerOpenText WebReportsWorkflowsMS SQL Server / Oracle*Applicants must be based in New Zealand and have a valid visa that allows them to work and live in New Zealand.How to applyRecruitment Agencies/Headhunters: We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries.Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.
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