JOB DESCRIPTION A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities.
Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.
What will I be doing?
As a Spa Therapist, you are responsible for performing the following tasks to the highest standards.
Provides friendly, attentive and efficient guest service from point of arrival to departure.
Books, changes and cancels appointments and up sells retail products.
Accurately schedule all massage reservations, changes, confirms and cancel massage reservations.
Accurately process all billing and posting for spa and retail services: report any overages and shortages to Spa Manager.
Accurately explain spa treatment menu and packages to guests.
Greet and welcome all incoming and outgoing guests and staff in accordance to Brand Standards.
To ensure high standards of cleanliness in the department.
To report any maintenance issues to Spa Manager.
Assist in all areas of the operations as requested by Spa Manager.
To be fully aware of current and future services offered by the hotel.
To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses.
Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms.
Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms.
To ensure audio-visual equipment is well maintained and in good condition.
To ensure high standards of cleanliness in the department.
Orient the guests through our Fitness facility, greets guests and provides personal guest service.
What are we looking for?
A Spa Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Strong interpersonal skills Committed to delivering a high level of customer service Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Excellent attention to detail High standards of cleanliness Ability to work in a consistently professional and helpful manner Previous experience in a similar role What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our amazing team members are at the heart of what we do!
As a Hilton team member, you can look forward to receiving the following; A competitive salary Complimentary duty meals An investment in your wellbeing to include flexible working arrangements that support you in making space for "what matters most" Flexible working options allowing you to balance your family and work life commitments Access to Go Hilton, our Team Member Travel Program offering heavily discounted room rates and up to 50% off food and beverage at participating hotel outlets across our properties globally!
Access to Hilton University training, offering more than 3000 learning programs Extensive leadership and career development opportunities Hilton was named the #1 Hotel chain in the Great Places to Work survey 2024.