About the role
CBUS has an exciting initial 6-month opportunity for an Insurance & Claims Support Officer to join our Insurance Operations team.
The role provides expert insurance and claims administration support for a key initiative across the fund.
You will also be responsible for daily reviews, verifying claims data points and maintaining member records within Salesforce (CRM).
The role is not an end-to-end Insurance Claims role, but instead provides administrative support for the function.
In addition to data entry, verification, and quality checking, you will be responding to queries via the group mailbox, responding to project queries from internal stakeholders and providing reporting for the Manager, Insurance Compensation.
This role would be perfect for someone who wishes to get broader experience on a key member-focused initiative from The Trustee side.
The role has the possibility of extension in accordance with business needs.
About you
You will have gained extensive exposure within a superannuation insurance function and have an understanding of the general claims process.
You are comfortable with data records and have experience managing and amending multiple files with a high degree of confidentiality.
Any experience with Salesforce will be advantageous in this role.
You will have demonstrated attention to detail and have strong administrative and clerical skills.
You are comfortable working with key stakeholders and answering queries.
Your dedication to achieving positive outcomes for customers/members will be key to success.
Belong at Cbus
We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles.
We believe that, with diversity of perspectives and experiences, you get better teams and outcomes.
We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.
We're keen to hear from you
If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply.
We're aware of accessibility barriers when it comes to applying for a job and we want to help.
If you require assistance with your application, please contact our Talent Acquisition Team via
Applications Close: 3 January 2024
Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team.
Should external assistance be required we will reach out to our preferred agency partners.
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