Senior Complaints and Information Officer - Darling Downs South West RegionEducation (Organisation site)
Darling Downs South West Region, School and Regional Operations and Performance Division
Darling Downs South West Region are seeking a temporary full-time Senior Complaints and Information Officer to join their team until 06 July 2025, unless otherwise determined.
Within this role you will have the opportunity to:
Prepare correspondence, briefs, reports and other material in response to enquiries, complaints and appeals to support the Regional Director to exercise legislated decision making in line with delegated responsibilities.Establish and maintain strong working relationships and networks with internal and external stakeholders to ensure the delivery of exemplary customer service and the achievement of results.About the Role Responsibilities include, but are not limited to:
Develop responses to a range of enquiries, complaints, appeals and matters which are brought to the attention of the Minister, Director-General, Regional Director and other senior executive officers.Coordinate information required by the Regional Director, including briefings and reports and maintain high quality record keeping, data analysis and confidentiality.Undertake research, analysis, monitoring, review and evaluation of ministerial and executive correspondence and complaints to ensure outcomes are achieved within set timeframes.Please refer to the attached role description for any mandatory requirements for this position. How to Apply Please attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history); andA 2-pg written statement in response to the attached role description.We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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