Role Purpose: The eCommerce Executive will support the e-commerce team in managing and optimising our online sales channels.
This role involves executing day-to-day operations, analysing performance data, and contributing to various e-Commerce initiatives to enhance the customer experience and drive sales growth.
Key Responsibilities: Daily Operations: Assist in the daily management of e-Commerce operations, including product launch coordination, collection and merchandise story management, briefing creative content requirements and website maintenance.User Journey Optimisation: Help manage the websites to ensure that fans can find the products they are looking for, and products are correctly merchandised within listings and search results.
Take ownership of the day-to-day site quality and content execution ensuring accurate and appealing product presentation on the website.Performance Tracking: Monitor and analyse e-commerce metrics such as sales performance, traffic, and conversion rates.
Generate reports and provide insights to the team to support data-driven decision-making.Product Health: 'Walk the site' daily to pick up on any errors or inconsistency within the user journey and address.
Check all new products behave as expected.
Use reporting to identify any underperforming products and take steps to address.Content Management: Support the creation and management of digital content in line with marketing calendars, including marketing campaigns, promotional banners, email and marketing copy.
Ensure content is accurate, engaging, and aligned with brand guidelines.Marketing Support: Liaise with partners and digital marketing teams to assist in the execution of digital marketing campaigns, including email marketing, social media promotions, and online advertisements.
Help track and report on campaign performance.Collaboration: Work closely with cross-functional teams, including marketing, operations, merchandising and buying to ensure alignment on eCommerce initiatives and projects.Market Research: Stay updated on e-Commerce trends, industry developments, and competitor activities.
Share relevant insights with the team to support strategic planning and innovation.Partner Collaboration: Assist in partner contact to support coordination of marketing, trading and traffic management to drive revenue growth.Qualifications: Bachelor's degree in Business, Marketing, e-Commerce, or a related field.1-3 years of experience in e-commerce, retail, or a related field, with a focus on online sales and operations.Familiarity with e-Commerce platforms and web analytics tools.Strong analytical skills, with the ability to interpret data and generate actionable insights.Excellent communication and organisational skills, with attention to detail.Ability to work effectively both independently and as part of a team.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software.Experience with digital marketing and content management systems is a plus.
We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics.
Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future.
If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.
About UsFanatics is building a leading global digital sports platform.
We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.
Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the TeamFanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods.
It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Job InfoPosting Date 01/14/2025, 11:01 AMLocations 425 Smith Street, Fitzroy, Victoria, 3065, AU (Hybrid)
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