Our Business and Vision City Chic Collective is a global omni-channel retailer specialising in plus-size women's apparel, footwear and lingerie. It is a collective of customer-led brands and has a strong following in Australia, New Zealand and USA. Our omni-channel model comprises of a network of stores across Australia and New Zealand (ANZ) and websites operating in ANZ and the USA. The collective of brands are also available through third-party marketplace and wholesale partners.
Our 'Core Capabilities' are at the foundation of our culture; they support our goal and purpose to "lead a world of curves." Our Core Capabilities are the skills and behaviours we use as guiding principles to lead, grow and deliver exceptional experiences for her, our customer. The core capabilities are:
We Put Her First She is at the heart of every decision;
We Are Passionate Connectors We love what we do, and we work as one team;
We Know It, Own It, Do It We are knowledgeable, we are accountable, and we are disciplined;
We Move Fast, Keep It Simple and Think Big Picture We act decisively, react quickly and are measured in our approach;
We Are Fearless Agile Thinkers We express ideas, take calculated risks, and embrace change.
Position Overview: The eCommerce Manager will be responsible for driving trade and overseeing the day-to-day management of the websites You are responsible for trading the sites effectively & efficiently, ensuring optimised user journeys, and aligning efforts with various internal and external stakeholders.
The eCommerce Manager will have strong commercial acumen, be data passionate, and have great attention to detail.
Main Objectives of Position: Product data management - ensure that all product data is on the relevant CCX websites sites including images, descriptions, product detail, and prices. Manage the overall critical path to get product information and photography on to the site on time and ensure all involved teams within the business are aware of deadlines. Online Product Management – Ensure that products are merchandised aesthetically while still maximising sale opportunities. Provide weekly product status reports Report on product sales and implement tactics to improve salesEnsure that the product/trading strategies are communicated to the various third-party stakeholders - including SEO, PPC, Affiliates and Display Ownership of on-site search, with responsibility to analyse usage, disseminate insight to the wider ecommerce team and optimise the search experience for the customer Ownership of on-site merchandising, driving cross-/up-sell to increase UPT and AOV, with responsibility to analyse impact and optimise Collaborate with the wider ecommerce team on optimising the website customer experience / journey, feeding into decisions on content, functionality and layout across the site (e.g. homepage, navigation, PDP)Manage site navigation, search, categories, filters and product placementYou will also lead the team to ensure that they:
Test and ensure that all the allocated merchandise is live on the site and functional at all times Coordinate product information from the various product/creative teams for the product catalogues Ensure the correct classifications of product, ensuring all new styles are categorised correctly for the customer Track product imagery, copy and stock availability to ensure products are posted live on the website as soon as is available to sell Responsible for all product uploads and maintenance of catalogue including accurate and customer centric product descriptions and images Ensure product prices are correct on the live site at all times Skills Required A positive, collaborative and solution-focused attitude.Magento experience preferred but not essentialMin 1-2 years as an eCommerce ManagerExcellent numerical and analytical skills with a commercial drive Strong communication skills Excellent organizational skills essential Technical experience with ecommerce platformsKnowledge of digital marketing channels Excellent attention to detail Team player and willingness to support the wider team Flexible and responsive to change Self-motivated, confident and assertive Possess a forward thinking working ethic in order to drive the business forward Strong attention to detail. Work well under pressure to meet tight deadlines and support the business objectives to drive profitability The job of an ECommerce Manager is unpredictable – you must be willing to work long/irregular hours as required. NEXT STEPS If this sounds like the perfect role for you apply now, we can't wait to meet you!
If you have any questions about the role please reach out to us at [email protected]
We are extremely proud of our determined, enthusiastic & passionate team members who make our business what it is today. We understand the importance of our team & we believe in our vision and core capabilities. We take pride in the fact that we recognise & share our success stories and award individual team members for their achievements. We would welcome the successful candidate into a fantastic working environment with an outstanding, friendly & talented team.