On a mission to build the world's most loved electric water-sports brand, grow sales in excess of $200m within the next 3 years, and contribute to making oceans quieter and cleaner through the development of new technologies for marine transportation.
Growing from start-up to $80m in annual sales in the last 5 years we've been successful in establishing a global brand following and a loyal community of customers spanning 90 countries.
We have big ambitions, backed by the Brunswick Boat Group, the world's leading marine product group.
Our e-commerce platform continues to grow and we are looking for an experienced, customer-focused professional who can take the lead in building the Fliteboard e-commerce experience of the future.
If you are passionate about customers, e-commerce, and collaborating with a group of talented people, this could be the role for you.
Responsibilities You will be responsible for:
Developing and executing our ambitious global ecommerce plans in alignment with our business goals and customer obsessed approach.
Specialising in Shopify to build great web experiences.
Prioritising and leading projects that involve multiple stakeholders and deliver great customer and business outcomes.
Managing the day-to-day running of the ecommerce websites, working closely with internal specialists and external agencies.
Leading e-com operations and coordinating efforts across creative, sales, marketing, customer support, logistics, supply chain, and IT teams.
Analysing and evaluating performance, revenue, profitability, and overall customer experience to deliver actionable insights.
Analysing website visitor behaviours to drive Conversion Rate Optimisation (CRO).
Working with brand, marketing, and customer teams to drive more of the right type of traffic and leads to our website and database.
Managing product structure and presentation for best results!
Minimum Qualifications & Experience - Have at least 5 years experience in ecommerce management, including exposure to global markets.
- Have deep and up-to-date experience in Shopify.
- Have successfully built and launched websites.
- Are a hands-on operator keen to roll up your sleeves and get things done.
- Know how to support and lead experienced agency specialists to help bring ambitious goals to life.
- Can keep projects on track, managing expectations and keeping focus on what's going to deliver the best results.
- Can scale an ecommerce business profitably.
- Can use insights to your advantage, trialling new things, pushing ahead with what works, moving on quickly from things that don't.
- Are obsessed about delivering awesome, enduring customer experiences!
Great things happen in the Byron Bay office, so we encourage at least 4 days working in the office.
Report to Chief Customer Officer
Responsible for No direct reports, but you will be responsible for managing our external digital agency.
Skills Marketing & Communications
You've got hustle, a leader, a problem solver, a collaborator, results-driven.
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