A rare and exciting opportunity has arisen for a subject matter expert in Dropship to join the business as an Ecommerce Dropship Manager, responsible for ensuring all Dropship and Concession brands are set up for ecommerce success and performance KPI's are met, in-line with the David Jones Vision2025+. David Jones exists to inspire like no other and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive.
The role of Ecommerce Dropship Manager will suit a strategically minded, commercial subject matter expert in online brand management, brand onboarding and project management, with exceptional stakeholder management skills.
What does the role involve? Full ownership for the Dropship model, managing Own Buy and Concession brands that wish to trade on the David Jones online trading channels, achieving revenue, delivery, cancellation and NPS KPI metrics for each brand.Driving clear processes and ensuring best-in-class support is provided to external vendors and internal teams, ensuring all partners adhere to correct processes and procedures, implementing new processes as required.Managing direct reports within the Ecommerce team, to support with the day-to-day management of Dropship brand and concession partners.Managing concession brand relationships; engaging brand stakeholders in performance, strategy and technical reviews; identifying areas of opportunity for performance and improving customer experience.Lead strategic conversations with brand partners and internal merchandise teams to increase brand participation in the Dropship program, to achieve growth targets in revenue and efficiency.Managing the launch and implementation of new brands to the Dropship model, ensuring they are set up correctly with the appropriate product attributes, stock, pricing and policies.Supporting teams in completing end-to-end testing with brand onboarding ahead of Go Live as well as providing hyper-care support through the initial implementation period, acting as key point of contact for troubleshooting for all brands throughout their lifetime as a partner to David Jones's Dropship program.Who are we looking for? Experience operating in a similar role, or experience within buying, planning, category management in an online / marketplace environmentExperience in leading a team of direct reportsStrong written and oral communication skillsStrong presentation and relationship management skillsFull competencies on a rage of computer software and programs including Office suite, Site AnalyticsAn understanding of the Ecommerce landscape in Australia and other similar marketsStrong activation skills and a desire to execute flawlesslyWhy work for us? Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brandA competitive remuneration package including performance-based incentivesHybrid working arrangements in office and from home that provide appropriate work/life balanceParental leave policy of 18-weeks paid leave for the primary carer, and 3-weeks paid leave for the supporting partnerGenerous employee discounts across David Jones and access to partner benefitsAn additional day of leave for your birthday along with time to support charitable workOpportunities to support community partnerships across our Corporate Social Responsibility programBe a member of a company committed to sustainable practices, driving change in the retail landscapeOngoing training and development to pursue individual ambitionsAbout Us Since 1838, David Jones' limitless quest for innovation and progress established the brand as Australia's original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones' creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.
Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.
David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process. Closing date: 03 May 2024 for applications
#J-18808-Ljbffr
