Early Support Facilitator-Newborn Hearing ScreeningJob posted: 03/01/2025
Location: Melbourne | Northern Metropolitan
Job type: Fixed term - Part time
Organisation: The Royal Children's Hospital
Occupation: Health and Allied Health
Reference: 12679
Located in ParkvilleFriendly and dynamic teamFixed-term role (17/02/2025-04/04/2025)About the Role This is a part-time fixed-term position of 30.4 hrs per fortnight within the Victorian Infant Hearing Screening Program.
The Early Support Facilitator provides family-centred support to parents and families of children referred to audiology after a newborn hearing screen by the Victorian Infant Hearing Screening Program (VIHSP).
This role includes promptly initiating contact, coordinating services, and providing individualised information and assistance with decision-making.
Targeted support is offered to families of children newly diagnosed with hearing loss, helping them navigate the healthcare system, access early intervention resources, and connect with relevant services.
The Early Support Facilitator advocates for unbiased, family-centred support that empowers families to make informed choices and promotes early engagement in intervention.
The role also involves building positive relationships with healthcare providers, supporting a collaborative approach, and contributing to quality improvement and professional development initiatives within VIHSP.
Classification for this position will range from AO61-AO65 per annum, plus superannuation.
What you'll achieve: Successfully provide compassionate, family-centred guidance and support, helping families navigate the diagnosis process and make informed decisions for their child's care.Prompt contact initiation with families within required timeframes, ensuring they receive timely access to audiology and early intervention services.Connect families to reputable information and community resources related to hearing loss, empowering them to explore suitable communication and intervention options.Build and maintain effective relationships with healthcare providers, agencies, and community organisations, fostering a supportive network for families of children with hearing loss.Actively contribute to program improvements, data accuracy, and compliance with quality standards, helping to uphold a high level of service within VIHSP.Your skills and experience: Demonstrated ability to provide compassionate, unbiased, and solution-focused support to families, adapting to their individual needs and empowering them through the decision-making process.Extensive understanding of diagnostic, medical, rehabilitation, and early intervention services for children with hearing loss, including familiarity with Deaf culture and language.Skilled in delivering clear, supportive, and professional communication, building trust with families and collaborating effectively with multidisciplinary teams and external stakeholders.Proven ability to manage caseloads efficiently, prioritise tasks, and meet critical timeframes, ensuring timely initiation of support and coordination of services.Competent in data entry and record-keeping, consistently maintaining accurate program documentation and monitoring KPIs for quality improvement.Experience working within a team-based environment, contributing to a positive culture, and actively participating in program development, training, and quality initiatives.About the Department The Victorian Infant Hearing Screening Program (VIHSP) is dedicated to early detection of hearing loss in newborns across Victoria, ensuring timely intervention and support for affected families.
Operating within the Centre for Community Child Health, the program works closely with hospitals and healthcare professionals to deliver high-quality hearing screening services, contributing to the overall health and development of infants.
What we offer: Salary Packaging – Increase your take home pay!Employee Assistance ProgramOther requirements: Current National Criminal Record Check, or willing to obtainValid Working with Children CheckA current Victorian Drivers Licence, as the ability to travel to locations across Victoria is essentialCompliance with RCH's "Staff Immunisation - Prevention of Vaccine Preventable Diseases" procedureApplication process To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately, we encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
For more information about this position please contact Danielle Edgar, Manager, Early Support Services on 0412 481 573 during business hours.
If you think you possess the right skills and experience we encourage you to apply on our website now!
Why work at the RCH? RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.
We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.
We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.
The RCH is committed to a diverse and inclusive workforce.
We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members of the LGBTQI community, and people with disabilities. It is a requirement of your employment that you be fully vaccinated against Covid-19 and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children's Hospital.
Applicants will be required to provide their Australian Government Immunisation History Statement; it is a requirement of the RCH to collect, record and hold vaccination information.
It is also a requirement of your employment that you comply with any direction given by The Royal Children's Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption.
Are you ready to join our team? Apply online by clicking on the "Apply" button.
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