ECO D. is a multi-brand womenswear retailer with 9 boutiques in premium shopping strips and an online store SHOP.ECOD.COM.AU. Each season, ECO D. carefully curates capsules from International and Australian designer labels. It is this 'best of' selection combined with a personal styling service, that has created a loyal and passionate client following.
We are looking for an energetic, business orientated, passionate and tech-savvy E-Commerce Coordinator to assist with brand marketing and to own and manage the online sales environment. The person who lands this role will be someone who loves fashion and digital marketing equally and has recently studied in related fields. Of course they'll be customer focussed, that's a given! They'll also be someone who is naturally able to prioritise tasks in a busy environment and whose attention to detail is spot on with excellent writing skills. In return your ideas and initiative will be highly valued by a small but strong and committed team who you will learn from and be inspired by.
Key Responsibilities:
• Manage the content and functionality of SHOP.ECOD.COM.AU
• Prepare and/or create all content
• Upload and maintain all content
• Source imagery and maintain filing systems
• Undertake product photography as required
• Manage and process all sales orders and returns
• Fulfill and dispatch all sales orders
• Manage all online customer enquires (via chat, email and telephone)
• Manage product levels, prices and promotional offers online
• Develop and implement sales strategies to achieve targets
• Report online analytics on a weekly basis
• Establish and maintain strong relationships with external suppliers and contractors
• Work closely and communicate effectively with the store network and head office team
• General administration and other duties as required
The successful candidate will have:
• Previous customer service experience within a fashion, beauty or homewares retail environment
• Intermediate Adobe Creative Suite and Microsoft Excel skills
• Strong organisational skills and be comfortable managing and prioritising own workload
• A hands-on, positive and energetic approach
• An attention to detail with efficient and accurate data entry skills and excellent writing skills
• Excellent verbal and written communication
We are offering a competitive remuneration package, generous product discount, a supportive and engaging team environment, and the opportunity to work in an established & successful business. We welcome your interest and request your application includes a detailed CV outlining your education and work history and cover letter outlining why you are interested in working for ECO D. in particular. Please note all applicants must have valid working rights in Australia.