Senior Dynamics 365 MSCRM Functional Consultant / Business Analyst
Central Sydney | Permanent Role
Are you a skilled Dynamics 365 Functional Consultant or Business Analyst with a passion for driving impactful CRM projects?
Join a leading Microsoft Partner and play a key role in shaping large-scale Dynamics 365 implementations.
This is an exciting opportunity for an intermediate to senior professional ready to make a lasting impact!
Why This Role?
Top-Tier Microsoft Partner : Work with industry experts on major projects with cutting-edge technology.
Prime Location : Central Sydney location offering a hybrid work environment.
Career Growth : Whether you're coming from an end-user or partner background, this role will allow you to expand your skills and grow within a supportive team.
What You'll Do
Business Requirements Analysis : Collaborate with stakeholders to gather, analyse, and document business needs, ensuring CRM solutions align with overall business objectives.
Process Analysis & Modelling : Dive into business processes, identify gaps, and design process improvements using CRM best practices.
Configuration & Customisation : Customize and configure Dynamics 365 (or earlier versions) to meet client-specific needs, ensuring a seamless user experience.
Testing & Documentation : Conduct comprehensive testing, manage UAT, and document system configurations, customizations, and end-user processes.
User Training : Deliver training sessions to equip end-users with the skills to use Dynamics CRM efficiently, ensuring high adoption and value realization.
What You'll Bring
CRM Expertise : Proven experience with Dynamics 365 CE (Customer Engagement) is ideal, but experience with earlier versions (DCRM/MSCRM) is also highly valued.
Analytical Mindset : Strong background in business requirements analysis, process modelling, and specification documentation.
Configuration Skills : Skilled in CRM configuration and customization, with a keen eye for detail.
Communication : Excellent interpersonal skills for training and guiding end-users effectively.
Tech-Forward : Knowledge of the latest CRM trends, tools, and techniques within the Microsoft ecosystem.
Your Background
Experience : Intermediate or Senior level, with a background in either end-user or partner environments.
Certifications : Microsoft certifications in Dynamics 365 or related areas are a plus!
Keywords : Dynamics, DCRM, MSCRM, Microsoft CRM, MS CRM
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