About the Hotel
Sage Hotel Wollongong offers guests an inviting escape with 168 well-appointed rooms, extensive conferencing facilities, Coldwater Creek Bar, and Five Islands Restaurant, all nestled against Wollongong's breathtaking southern coastline. Join our team and be part of the Sage Wollongong experience, where guests enjoy memorable hospitality in an idyllic coastal setting.
About the Role
We are seeking an experienced and dedicated Duty Manager to join the team at Sage Wollongong. Reporting to the Rooms Division Manager, you'll lead the Front Desk team, ensuring smooth operations and an outstanding guest experience. You'll be part of a service-driven team, responsible for creating welcoming and seamless stays, making every guest feel at home.
Position Responsibilities
Assist in the day-to-day management of the Front Desk, supporting and guiding the team
Welcome guests warmly on arrival and ensure a smooth check-in/check-out process
Oversee hotel operations in the absence of Senior Management
Handle and resolve guest concerns professionally and confidently
Train and develop team members for future growth within the company
Respond to guest requests, provide recommendations, and upsell rooms and services
Answer all calls promptly, offering friendly and helpful assistance
Maintain an updated Manager on Duty (MOD) log for each shift
Check rooms and ensure special requests are fulfilled as needed
Act as the Chief Fire Warden and First Aid Officer, handling emergencies with a calm demeanor
Support night operations, including system rollovers
Foster positive cross-departmental relationships and assist other teams when necessary
Skills & Experience
Proven ability to create memorable guest experiences with genuine connections
Minimum 2 years' experience in Front Office within a 4/5-star hotel
Excellent verbal and written communication skills, with strong attention to detail
Professional grooming and presentation
Ability to multitask, remain calm under pressure, and problem-solve effectively
Flexibility to work on a rotating roster, including weekends and public holidays
Experience with a hotel property management system
Current First Aid Certificate and RSA Qualification
In Return, We Offer:
Career advancement opportunities within Pro-invest Group
Food, beverage, and accommodation discounts across Pro-invest Group
A complimentary Familiarization Stay
Employee referral incentive program
Access to an Employee Assistance Program (EAP) and commitment to a positive staff culture
We thank all applicants for their interest in this role. Only shortlisted candidates will be contacted. Pro-invest Group is an equal opportunities employer with zero tolerance for discrimination, harassment, or behaviors contrary to our safe, inclusive, and respectful environment for all.
Apply today and start your journey with Sage Hotel Wollongong!
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