Company Description Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
Primary Responsibilities Front Office Operation Conduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are metReview, analyze and suggest improvement of work flow and standards at the Front DeskAnalyze rate variance report to ensure rooms revenue control, approve discounts and rebatesCommunicate with Front Office Manager on all matters regarding guest services & hotel operationsEnsure documentation of all guest related issues using the logbookSign media and supervise shift handover proceduresCoordinate and communicate with other hotel departments as required regarding general administration and operations issuesProvide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficientlyAssist Guest Relations in greeting, rooming, and sending off guestsInspect front of house and back of house regularly for cleanliness and orderlinessEnsure that front line staff complies with marketing techniques and maximizes salesCheck billing instructions, monitor guest credit and act upon any discrepanciesCoordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocatesEnsure procedures of On-Call Valet Desks and driveways are manned at all times and run efficientlyEnsures the Safety, Security and Loss Control policies and procedures are complied with at the lobby and driveway. Handle and manage hotel emergencies.Conduct Night Audit Process for hotelTeam Management Provide department orientation and training of the hotel service standards, procedures and programsConstantly monitor team members' appearance, attitude and degree of professionalismMotivate and provides a work environment which brings out the best in team membersOther Responsibilities Maintain complete knowledge of all food & beverage services, outlets and hotel services/featuresBe fully conversant with hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementReport for duty on time wearing clean and complete uniform at all timesMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the HotelQualifications Diploma in Tourism / Hospitality ManagementMinimum 2 years of relevant experience in a similar capacityExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood working knowledge of MS Excel, Word, & PowerPointAdditional Information Experience is an asset.
Prior experience working with Opera or a related system.
Strong interpersonal and problem-solving abilities.
Fluency in English, additional languages are a plus.
Discover a world where life pulses with passion.
Sofitel Paris Baltimore Tour Eiffel, Paris, France
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