Job Description - Duty Manager (HOT0B8AQ)
Job Number: HOT0B8AQ
Work Locations Hilton Cairns 34 Esplanade PO Box 1114 Cairns 4870
Why you'll love working for Hilton! Access to the world's best Team Member Travel Program with highly discounted rates Discounts of up to 25-50% on products and services in participating Hilton outlets Comprehensive training and support for your new role Access to Hilton University training, offering more than 3000 learning programs Extensive range of career development opportunities What will you be doing? Leading the way with your passion for Hospitality and Customer Service, responsible for mentoring and coaching the team of Front Office Agents. Assist the Front Office Manager with the management and support of daily Front Office Operations. Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded. Handle guest requests, inquiries, and complaints promptly. Handle any management issues or emergencies that arise, record and resolve as necessary. Maximise sales revenues through up-selling and marketing programs within the department. Maintain knowledge of hotel products, services, policies, and emergency procedures. Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions, and activities. What are we looking for? A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, fast food, and/or retail sector. Fluent in the English language to communicate professionally with guests and team members, both in person and over the telephone. Excellent leadership, inter-personal, training, and development skills. Demonstrated ability to resolve problems and conflict, and work efficiently under pressure. Well-presented, organised, and calm personality. Travel the world and grow your career with Hilton Hilton has been recognised as the Number 1 Great Place to Work Institute in the World.
Schedule Full-time
Brand: Hilton Hotels & Resorts
Job: Guest Services, Operations, and Front Office
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