We're looking for a people guru; think Gandhi meets Oprah.
#justkidding, we know you're so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you!A magnet for happiness, you authentically get people.
You drive and thrive on meaningful connections.
It's why TFE Hotels literally gets people returning time and again for staycations where people come first.
Period.As Duty Manager at Travelodge Hotel Hurstville, you're pitch perfect when it comes to understanding and exceeding guest expectations - whether staging a TED Talk, leading the search party for a lost teddy, or welcoming VIPs.
Of course, in your book, that means every person who walks through our doors, from all walks of life… your team of go-getters included.You stand out from the herd as a natural-born leader.
You listen and learn (your middle name is Empathy).
You embrace the 'big picture' but don't skimp on the finer details to keep Front (and back) of House humming.As Duty Manager, responsibilities include but are not limited to:You lead the daily operations of the hotel and are the go-to for the front office team members.With a hands-on style, you encourage team involvement, initiative, and a focus on continuous improvement.Coordinate tasks for each shift and delegate to Receptionists accordingly.Ensure smooth sailing of the daily check-in/check-out process, use of guest names, CRM, and correct cashiering procedures across F&B outlets (where applicable).Conduct daily team briefings to share hotel activity e.g.
VIPs in house, group movement, promotions, guest feedback.You know all the room types, rates, and hotel services – you're ready to 'sell'!You happily assist guests with special requests (e.g.
wake-up calls, transportation, event tickets, restaurant, airline reservations) and make sure they're followed through and charges raised accordingly.Resolve guest complaints promptly, efficiently, and always with a smile!
Also be sure to follow TFE complaint handling guidelines.You keep the 'Guest Services Directory' in the Property Management System (PMS) accurate and up to date, always!Transition to night shifts is seamless with your communication and handover.Reporting is your friend – management may ask for up-to-date financial/yield reports regularly or ad hoc.You handle reservation requests efficiently and friendly – involve your Manager or Reservations team for groups, unusual or difficult requests.You understand and adhere to TFE hotels credit and account procedures with respect to all cashiering and auditing functions, ensuring guest accounts are accurate and charges are posted prior to checkout.Audit the daily activity of all Front Office and Food & Beverage (where applicable) operations – check off that everything's in order.Assist with team rosters for team, ensuring effective coverage whilst maintaining cost effectiveness – all by Payroll deadline!Get involved with recruitment, performance reviews, and performance management as needed.Keep your Manager informed of any problems and unusual matters.Cleanliness and tidiness are a priority – you keep the lobby, front desk, and F&B outlet (where applicable) looking immaculate.This isn't an exhaustive list – your Manager may have other reasonable tasks or instructions on occasion.Base Salary is $73,388.64 per annum, excluding superannuation.Are you ready to dive in and find more?
You deserve it.Hospitality & Tourism 101-1,000 employeesHeadquartered in Sydney, TFE Hotels is Australia's international hotel company and the only Australian-based hotel group with in-house end-to-end development solutions.We are hoteliers at heart, and we thrive on making our hotels feel like a home away from home.We are 'people' people.
We develop and nurture talent and go out of our way to foster team spirit.
After all, when our team loves what they do, we know you'll love what they do.
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