Job Description Reporting to the hotel's Front Office Manager, the Assistant Manager – Front Office role acts as the Duty Manager and hotel's representative in the absence of the Front Office Manager and General Manager. WHAT YOU WILL BE DOING: Support the Front Office Manager in providing overall management to the Front Office department. Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Accor's standards.
Lead by example when attending to guest requests.
Be proactive and resourceful.
Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
Assist the Front Office Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
Assist with the preparation of rosters and timesheets in line with the Award requirements.
Be a support to all areas of the hotel, helping and guidance in peak times to eliminate potential issues Qualifications A naturally confident personality, able to approach people and initiate conversation.
Excellent time management with the ability to multitask while maintaining a high awareness of what is going on around.
An outcome, driven approach to performance and results, striving to achieve excellence.
Experience in Opera Cloud PMS and Microsoft Suite. Current First Aid & CPR, and Responsible Service of Alcohol certificates.
Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays as per our business demands.
Previous supervisory or management experience within a Hotel Front Office department.
Unlimited work rights in Australia.
The Hotel is unable to offer Sponsorship for this position.
Additional Information Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way Immediate access to global accommodation and F&B discounts #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.