Company Description
Join our team at Novotel Sunshine Coast Resort and Convention Centre, where luxury meets playful charm! We are seeking an experienced Assistant Manager or Duty Manager to join our vibrant Front Office Leadership Team. Our stunning resort offers over 370 rooms, a refreshing pool, and a vibrant lagoon ideal for water activities.
Indulge in a variety of mouth-watering dining options and make the most of our state-of-the-art facilities, accommodating up to 1,500 guests—perfect for both Australian and international conferences and events. As part of the esteemed Accor Group, we are dedicated to crafting unforgettable experiences and upholding the highest standards of service for all our guests. This is an exciting opportunity to make a meaningful impact on our operation and advance your career at our landmark resort!
Job Description
In this role, you'll be a key leader in ensuring the smooth daily operations of the resort, training and supporting your team to deliver exceptional service. You will foster a positive work environment while promoting open communication and collaboration among departments.
Responsibilities:
Lead and motivate the front office team to maintain high service standards for all guests. Train and support team members, ensuring they are equipped to excel in their roles. Handle guest inquiries and feedback, prioritizing effective recovery and satisfaction. Promote open communication and efficiency between departments. Foster a workplace culture that prioritizes health and safety, reflecting Accor's values. Support the recruitment, training, and development of the Front Office Team. If you're passionate about driving operational success and creating memorable guest experiences, we want you on our team!
Qualifications
Proven leadership experience in a resort or hotel. Excellent interpersonal skills, with the ability to engage effectively with guests and team members. Confident and articulate communicator, skilled in negotiation and relationship building. Adaptable and responsive to change, with a flexible approach to challenges. RMLV and First Aid certification required (can be obtained after hiring if not already held). Availability to work a rotating roster, including weekends, holidays, and evenings. Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
On-site we offer car parking, duty meals and laundry services. Immediate access to global accommodation and F&B discounts. #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training. Recognition of service anniversaries and Accor Tenure Milestones. Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
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