Full Time Position
Leading Global Hotel Brand
Competitive Salary & benefits
Learning, Development & Career advancement opportunities
About Hyatt Place Melbourne Caribbean Park
At Hyatt Place Melbourne Caribbean Park, our approach is purposeful and uncomplicated, designed with one goal in mind.
We help guests get the most out of their stay, so they can get the most out of their lives.
Opened in February 2022, we have set a new standard of accommodation located in Scoresby, a mere 27 kilometres from the CBD.
A Full Time Duty Manager opportunity is available at Hyatt Place Melbourne Caribbean Park located in the Scoresby.
We are looking for a resourceful and driven Duty Manager to assist in the leadership of our front office team to deliver positively outrageous service and a genuine warm welcome for all our guests.
At Hyatt Place Melbourne Caribbean Park, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Our focus is to put PEOPLE at the heart of everything we do.
We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
If you have an inner drive to love what you do – and do it well - and you strive to provide the best purposeful hotel experience for the most selective of smart self-reliant business travellers, then please read on, as you're somebody we want within our Hyatt Place team.
About the Role
To be the first point of contact for internal and external guests, whilst supporting the Hotel Manager daily.
To oversee the Front Office operations and provide support as required.
Your Core Purpose will be:
Reporting to the Hotel Manager, the Duty Manager functions as the first point of contact for all internal and external guests, while supporting the daily hotel operations.
Duties include:
Lead the Guest Service Officers to deliver an incomparable service experience
Responsible for short and long term planning and the management of the hotel's Front Office operations
Maintain guest room inventory
Coach and train employees to reflect Hyatt Place Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyse, investigate, and resolve guest complaints
Insures proper staffing levels for customer service goals.
Manage hotel operations in the absence of senior leadership team
To be fully conversant with emergency procedures and local legislation
What we are looking for:
Relevant degree in Hospitality is an advantage
Previous experience as Duty Manager or Team Leader in Front Office
Previous experience using OPERA PMS is essential
Knowledge of Outlook and Word
Demonstrated leadership skills through the ability to train, motivate and develop your Front Office team
Excellent verbal and written communication skills
Strong time management with the ability to juggle multiple demands
Adaptable and able to solve problems quickly
Demonstrated ability to provide and improve customer service with both internal and external customers.
A positive, enthusiastic attitude and the ability to work a flexible 24/7 day roster
Benefits
Some of our associate benefits include:
Complimentary dry cleaning
Learning & Development opportunities
Complimentary and discount accommodation at Hyatt properties worldwide
Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do.
Our family atmosphere is what keeps our associates highly engaged.
To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
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