Duty Manager - Crowne Plaza Mawson Lakes Pre-OpeningHotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, South Australia, Adelaide
We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. As part of our Pre-Opening team at the brand new Crowne Plaza Adelaide, Mawson Lakes, you'll champion our 'one team' approach. You'll make sure you and your team are ready to deal effectively and efficiently with all guest complaints, queries and suggestions, from hotel opening and beyond, delivering an unforgettable guest experience, every time.
A little taste of your day-to-day Every day is different, but you'll mostly be:
Leading the way – managing guest experiences, team performance and hotel operationsPrioritising workload and ensuring your team deliver authentic, memorable experiencesDeveloping your team's skills to drive results that positively impact on hotel performanceHaving authentic conversations with guests to resolve issues, queries or concernsBeing first point of contact for any critical emergency situationsWhat we need from you Minimum Diploma or equivalent2 years' front desk/guest service leadership experienceMust be fluent in spoken and written EnglishExcellent communication, problem solving, reasoning and motivational skillsLong periods of standing in the front desk areas and occasional lifting of heavy itemsWorking knowledge of hotel property management systems like Opera beneficialAccounting and mathematics skills for accurate auditing and payment processingAvailability to work a rotating roster, weekends and public holidaysMust have Full Time Australian Working Rights You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including: Paid birthday leaveHotel perks like accommodation and food & beverage discountsEnhanced parental leaveProactive health days and flexible work options.Your career journey will be supported through our lifelong development programIHG Career Milestone celebrationsTransfer of entitlements as you move and grow with IHG.Access to our discount retail platform that makes your pay for even furtherWe are proud to be IHG and we know you will be too #Gofurthertogether.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. As part of our Pre-Opening team at the brand new Crowne Plaza Adelaide, Mawson Lakes, you'll champion our 'one team' approach. You'll make sure you and your team are ready to deal effectively and efficiently with all guest complaints, queries and suggestions, from hotel opening and beyond, delivering an unforgettable guest experience, every time.
A little taste of your day-to-day Every day is different, but you'll mostly be:
Leading the way – managing guest experiences, team performance and hotel operationsPrioritising workload and ensuring your team deliver authentic, memorable experiencesDeveloping your team's skills to drive results that positively impact on hotel performanceHaving authentic conversations with guests to resolve issues, queries or concernsBeing first point of contact for any critical emergency situationsWhat we need from you Minimum Diploma or equivalent2 years' front desk/guest service leadership experienceMust be fluent in spoken and written EnglishExcellent communication, problem solving, reasoning and motivational skillsLong periods of standing in the front desk areas and occasional lifting of heavy itemsWorking knowledge of hotel property management systems like Opera beneficialAccounting and mathematics skills for accurate auditing and payment processingAvailability to work a rotating roster, weekends and public holidaysMust have Full Time Australian Working Rights You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including: Paid birthday leaveHotel perks like accommodation and food & beverage discountsEnhanced parental leaveProactive health days and flexible work options.Your career journey will be supported through our lifelong development programIHG Career Milestone celebrationsTransfer of entitlements as you move and grow with IHG.Access to our discount retail platform that makes your pay for even furtherWe are proud to be IHG and we know you will be too #Gofurthertogether.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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