At the heart of community. At the start of the future.That's where you'll find Dubbo Regional Council and this opportunity to shape our region as our new IT Technical Support Officer.
Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.65 million people who visit our region each year - and when you join us, you'll be part of that impact every single day. We're at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond.
Join us as an IT Technical Support Officer in the Information Services branch, and develop your skills and future career.
Find personal and professional growth As the IT Technical Support Officer, you will be responsible for providing day-to-day 2nd and 3rd line operational support services to users, including those within Information Services. You are the escalation point for the IT Service Desk within the IT Operations team, assisting with the resolution of more complex issues and problems, as well as ensuring servers, software applications and associated network equipment are operational and up to date. Your customer service skills are an asset, ensuring all users are kept informed while work is being performed. With a variety of work, no two days are the same in this challenging and engaging role.
You'll find growth through:
Investigating, diagnosing, and resolving operational related incident and service requests escalated by the IT Service DeskLiaising with hardware, software, and communications suppliers, ensuring operational incidents and problems are rectified as quickly as possibleIdentifying and monitoring trends and potential problem sources and taking relevant actionProviding asset management services in regard to all ICT equipmentProviding infrastructure and operations management services to the organisation across various systems and programsProvide application packaging services to the organisation via endpoint management softwareProviding project management services in respect to the infrastructure section of the branch What you'll bring To thrive in this role, you will need:
Certificate IV in Computer or Information Technology and/or solid IT Industry experienceKnowledge and experience in the management and support of server, cloud, network, storage and virtualisation infrastructure in a large organisationDemonstrated experience in analysing technical issues on complex ICT systemsDemonstrated experience in the use, management and support of endpoint management solutions including application deployment and mobile device managementDemonstrated commitment to continuous improvement and implementing changes to achieve efficienciesWe would also love you to have:
Demonstrated understanding of the principles of IT Service Management (ITIL)Ready for your opportunity? This position offers an attractive annual salary ranging from $78,184 to $90,862.
To find out more about this role, explore the Position Description and feel free to reach out to our IT Operations Coordinator on to make an enquiry.
If this role sounds like you, we would love to hear from you.
This position requires a pre-employment health assessment. Please refer to the Job Demands document for the physical requirements of the position.
Applications close 9:00am, Friday 3 January 2025 Please Note: Notifications are primarily system generated. Please ensure your email is correct before submitting an application to avoid missing crucial updates and required information.
Why Dubbo Regional Council? At Dubbo Regional Council, you'll find a great combination. Here's what you can expect in your career with us:
Find purpose and impactFind personal and professional growthFind people you can count on and a lifestyle you loveYour career matters, but so does your life outside of work. You don't have to sacrifice one for the other. Here, you'll achieve and grow in a great place to live and work, with people who truly care.
You'll also enjoy a range of other benefits:
Find a better balance - enjoy a 35-hour work week with flexible options, plus generous leave allowances.Make your pay go further with a variety of salary-packaging options, including Rainbow Cottage Childcare, novated vehicle leasing, self-education expenses, disability/income protection insurance, and so much more.Be rewarded for your impact with our annual Staff Excellence Awards and find real connection with our supportive team environment and active social club.Prioritise your health and wellbeing with our Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program for you and your family. Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.
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