DSHS ESA Social Service Specialist 5The Department of Social and Health Services (DSHS), Economic Services Administration, Community Services Division (CSD) is looking for a permanent full-time Social Services Specialist 5. There is an exciting opportunity to join the Virtual Case Management Center (VCMC). This opportunity has the option of a hybrid and teleworking work schedule.Join us on our mission to Transform Lives! You will supervise a team of Social Service Specialists and oversee the delivery of specialized case management to individuals and families. You will develop, support, and strengthen staff to foster an environment of growth, respect, and professional customer service. You will ensure that your Social Service Specialists meet all casework management directives. Critical thinking skills, responsible decision-making, collaboration with your management team, and adaptive leadership are essential for this role. Some of what you'll do: Establish unit workloads and quality standards; review eligibility determinations to ensure that appropriate data gathering and verification techniques are utilizedAssign, prioritize, and review work assignments to a unit of Social Service SpecialistsProvide consultation and direction in the handling of casesReview activity reports ensuring planned unit volumes are being maintained and work is processed timelyConduct regular and productive unit and 1:1 meetings with staff; set performance expectationsRecruit, hire, train, and evaluate staff through consistent monitoring of the quality and quantity of work while maintaining an ongoing dialogue with themCreate a supportive environment that allows staff to advance and succeed through coaching and mentoringMonitor and audit the accuracy of Individual Responsibility Plans, component use, voucher creation, use of correct expenditures, and proper use of sanction lettersProvide full case audits per the regional requirement as well as additional audits, if needed when trends are observedConduct meetings to inform staff of current policy and procedures, management bulletins, law changes, and other changes that affect the programProvide instructions and interpretations regarding policies, procedures, or laws governing eligibility, TANF, ABD, WorkFirst, and work performanceAttend and participate in meetings locally and across the state with possible overnight travel; share information when returning to the officePoint of contact when assigned by the administrator when they are out of the building Initiates corrective or disciplinary action when necessaryWhat we're looking for: Demonstrated leadership skills with the ability to adapt to each person's learning and communication styleAbility to create a positive work environment that supports collaboration, transparency, trust, and accountabilityAbility to build effective working relationships with assigned subordinates, administration officials, management team, service staff, partner agencies, contract providers, and the publicKnowledge of management principles and operating methods Ability to exhibit tact, courtesy, and discretion in all work situationsAbility to multi-task with constant interruptionsKnowledge of federal and state public assistance rules, regulations, and processes applied in Washington stateAbility to communicate effectively in person and in writing with management, peers, direct staff, clients, and the publicWilling to have difficult conversations and ability to find mutual resolution and support Excellent computer and applications skillsAbility to create and manage reportsWho should apply:
Professionals who have one of the following: One year of experience as a Social Service Specialist 4Two years of experience as a Social Service Specialist 3Four years of experience as a Social Service Specialist 2A master's degree in social services, human services, behavioral sciences, or an allied field AND one year of paid social service experience equivalent to a Social Service Specialist 3.A bachelor's degree in social services, human services, behavioral sciences, or an allied field, AND five years of paid social service experience equivalent to Social Service Specialist 2Note: A two-year Master's degree in one of the above fields that includes a practicum may be substituted for one year of paid social service experienceAdditional professional experience will substitute year for year for the required education.Along with your online application, please submit: ResumeCover LetterThree current professional referencesOur Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's mission that you bring equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Questions? Please call contact ****** OR call 360-725-5810 and reference number 06367.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
#J-18808-Ljbffr
