District Operations Manager - Northwest

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community? For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.
As a trusted not-for-profit, the organisation's unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.
St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.
Last year, we connected with 1.2 million Western Australians including:
340,000 people through first aid training, education and engagement, 362,000 people who received care close to where they live and work, 410,000 received trusted transport and emergency care when they needed it most. A job to be proud of: St John WA have an exciting opportunity to join the Emergency Team as a District Operations Manager on a permanent full-time basis supporting our Northwest District . You'll be part of a highly skilled, committed and collaborative team that together provide crucial and highly valued services to the rest of the organisation.
The District Operations Manager is accountable for the effective leadership, budget, people management and performance of ambulance stations and teams within a designated district.
We are excited to offer flexible working arrangements for this role. Whether you are based in the Northwest District or seeking a FIFO opportunity, we have a position that suits your needs. This position will work Monday to Friday reporting into the General Manager – Rural & Remote.
Please note that the FIFO opportunity will involve significant travel, with approximately 2-3 weeks away from home per month.
What you'll do: Maintain responsibility of operational resources, including vehicles, equipment, and personnel (paid and unpaid) to ensure optimal deployment and utilisation. Work collaboratively with Resource Planning to develop resource plans and budgets to support operational objectives and strategic priorities. Participate in annual budgeting processes and manage allocated budget and resources within set parameters, ensuring resources across the district are meeting operational requirements. Lead change programs and projects/initiatives related to the district and prepare business cases for consideration of the Executive team. Participate in emergency management, preparedness and response operations and planning for major events. Contribute to robust, practical business continuity and emergency management plans that respond to identified needs within the district and ensure seamless service delivery. Inform planning to meet changing demands, ensuring effective engagement with internal and external stakeholders and colleagues. Ensure asset plans outlining ambulance service centre locations will meet future community and response time needs. Build effective relationships with external stakeholders, including local committees, health providers, emergency services, etc. Where appropriate/relevant, work closely with the volunteer team to deliver key volunteering objectives and initiatives. Partner with internal teams to build the capability of the district workforce through recruitment programs, reward and retention programs, capability uplifts and skills improvement. Be active within the district and visible to all team members, i.e., spend time with crews on the road to understand their challenges and seek to improve their work environment. What you'll need: Extensive senior management experience in healthcare, clinical services, emergency services, or operational/resource management, with a proven ability to delegate operational plans and execute executive strategies. Demonstrated track record of delivering high-quality community services, consistently meeting performance targets, and driving continuous improvement. Strong leadership and communication skills, adept at inspiring and motivating teams across multiple locations. Ability to build effective stakeholder relationships and influence high levels of clinical and service delivery outcomes. Expertise in healthcare service delivery regulations, standards, and best practices with the ability to interpret legislative requirements and address complex needs. Experience in resource planning, budget management, and performance evaluation to ensure efficient operations. Skilled in leading diverse workforces and coordinating volunteers across geographically diverse areas, fostering a positive and inclusive work environment. Contemporary understanding of clinical governance, risk management, and regulatory requirements in emergency services. Advanced analytical and problem-solving abilities, applying sound judgment to complex information and business processes. Relevant tertiary qualifications in paramedicine, health specific discipline, management, leadership, or related area and/or equivalent work experience (desirable). Class C Western Australian drivers' licence or equivalent. What's in it for you? The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:
$550 Health and Wellness reimbursement 17.5% leave loading $1,200 Clothing Allowance Competitive remuneration package Salary packaging options Free emergency ambulance cover Free first aid training The Process: Prospective candidates will need to submit their application online. Candidates will be required to complete the online application form and prepare and submit the following as part of their application:
Up to date CV detailing key experiences and work history. Completed Cover Letter addressing relevant experience, skills and Selection Criteria questions outlined below (submissions should be limited to a 2-page word document) : What is your motivation for applying to the District Operations Manager position? Describe a time when you have taken initiative to support the professional development of a team member. How did you contribute to building their skills, knowledge, and abilities? Can you provide an example of a time when you demonstrated resilience in the face of setbacks and how you were able to motivate others to continue working towards achieving a goal? Applicants will receive an automated receipt on application if you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted. Psychometric Testing Successful candidate appointed to the position. Are you ready to change lives? To apply for this exciting opportunity please select "Apply Now". Applications close on Tuesday 19th November 2024 at 6pm. St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.
We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.
Please note that St John will not accept recruitment agency applications for this position. St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.
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