MESHKI is a globally recognised fashion brand, celebrated for its dedication to empowerment, inclusivity, and sustainability. With the vision to be the global leader in accessible luxury and championing the empowerment of people worldwide through an unmatched shopping experience, MESHKI prides itself on being a brand that inspires and engages, fostering a culture of social change and community impact.ABOUT THE ROLEAs the Distribution Manager at MESHKI, you will play a critical role in bridging customer service and logistics to enhance the overall shopping experience. This position is responsible for monitoring service level agreements (SLAs), managing claims, and optimising customer journeys by collaborating across teams to exceed customer expectations. You will work closely with the operations team to ensure fulfilment and delivery SLAs are met across all markets, handle exceptions efficiently, and leverage insights to drive continuous improvement in MESHKI's customer experience.FULL TIMESALARY: $80K-$90KWHAT YOU'LL BE DOINGMonitor and Manage SLAs: Ensure SLAs are met across both warehouse operations and customer service for all markets, creating reports and insights to drive performance improvements.Exception Handling: Oversee and resolve exceptions, such as lost-in-transit claims and premium service (same-day and next-day delivery) discrepancies, working directly with carriers and internal teams.Customer Experience Enhancement: Collaborate with the Customer Service Manager and CRM to identify opportunities to elevate the customer experience, implementing initiatives that go above and beyond standard service expectations.Inventory & Distribution Monitoring: Support inventory and stock level oversight to ensure customer demand is met while minimising holding costs, in collaboration with the inventory and warehouse teams.Holiday and Peak Season Coordination: Work with e-commerce and marketing to ensure holiday and peak season communications are accurate and timely, proactively managing customer expectations around order cutoffs and delivery timelines.Carrier and Supplier Liaison: Act as the point of contact for logistics providers and suppliers, ensuring quality, cost, and delivery standards are maintained and addressing any service-related issues proactively.Reporting & Analysis: Track, analyse, and report on SLA performance, customer feedback, and exception data to identify trends, providing data-driven recommendations for process improvements.Continuous Improvement: Regularly review and optimise processes across customer service and logistics, ensuring seamless communication and workflow to support MESHKI's commitment to a premium customer experience.WHAT YOU'LL NEEDBachelor's degree in Business, Supply Chain, Logistics, or a related field.1+ years of experience in a customer service or logistics role, ideally within a fast-paced e-commerce or fashion environment.Proven track record in SLA management and exception handling within a customer-focused and service-oriented role.Strong communication and collaboration skills to work effectively with cross-functional teams, carriers, and suppliers.Analytical mindset with experience in data analysis and reporting to drive insights and recommendations for continuous improvement.Understanding of inventory and logistics processes with the ability to support stock management and distribution efficiency.Passion for customer experience with a strong commitment to exceeding customer expectations.SALARY & BENEFITSEmployee Perks: Monthly clothing allowance, generous employee discounts, and flexible working arrangements to support a healthy work-life balance. Bi-weekly healthy breakfast in the headquarters, pilates, yoga, and meditation classes.Personal and Professional Development: We invest in your growth with access to training programs, workshops, and global conferences, as well as free access to Headspace and Masterclass.Career Advancement: Clear pathways for career advancement within MESHKI, supporting your professional journey every step of the way.COMPANY CULTUREWe cherish a culture at MESHKI where every individual feels respected, valued, and is empowered with the tools, resources, and support to contribute to the collective goals we share, while advancing their career ambitions. At MESHKI, your future is defined by your ambition, dedication, and integrity. If you work hard and contribute to the empowering culture that surrounds you through collaboration, communication, humility, and professionalism, you'll achieve any goal you set your mind to.
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