IntroductionWelcome to Gallagher – a global leader in insurance, risk management, and consulting services.
With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive.
At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team.
Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence.
Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.
We believe that every candidate brings something special to the table, including you!
So, even if you feel that you're close but not an exact match, we encourage you to apply.
OverviewSee yourself in our team:As the Dispute Resolution Officer (DRO), you will be responsible for the delivery of professional and customer focused workers compensation claims service for all SA clients with an emphasis based on quick and efficient decision-making that resolves disputes expeditiously and fairly How you'll make an impactOn a day to day basis you will:Provide high quality customer service to internal customers, injured workers, employers and legal representatives to ensure best practice claims outcomes are achieved;Undertake tasks associated with the preparation of SAET conferencesAppropriately distinguishing between complex and non-complex matters that may have the potential to impact the scheme;Liaise with internal parties to obtain information relevant to active disputes to ensure the best possible outcome is achieved;Ensure dispute outcomes are effectively communicated and actioned within specified timeframes with all key stakeholders;Maintain compliance with relevant Acts and RTWSA Instructions to Claims Agents.
About youWe are interested in hearing from people who have:Prior workers compensation claims and/or dispute management highly desirableExperience in working in a reasonably autonomous environment where you have had to influence/negotiate win/win outcomes.Excellent communication and interpersonal skills with a range of stakeholdersExceptional customer focusHigh level of time management and organisational skillsAdvanced user of Microsoft Office programsSelf-motivated and results focused Working with us:GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!
GB recognises that our benefits program holds a different value or meaning to each employee.
At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.
Just a few of our benefits include:Discounted Insurance Dress for your dayNovated LeasingFlexible & hybrid working To apply:If this role sounds like your new career– we want to connect!
Click on Apply for this Job.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leaveOther benefits include:Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers!
And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.