Dispute Officer Grade 5/6 The NSW Personal Injury Commission is looking for a Dispute Officers to join our team 1 x ongoing role Grade 5/6; Salary ranging from $93,295 - $102, 941 base plus super Based in state-of-the-art offices Oxford Street, Darlinghurst, hybrid working arrangement Wellbeing programs and resources available Excellent career development and learning development opportunities. About this role The NSW Personal Injury Commission (Commission) is looking fora Dispute Officer to join our team in the Registry & Dispute Services Directorate. About Us The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers, and employers. The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service. Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this The Commission exercises functions in two divisions – the Motor Accidents Division and the Workers Compensation Division. You can read more about the PIC : www.pi.nsw.gov.au As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service. About the role: Provide information, advice and support to member and non-member decision makers and delegates to deliver quality and compliant end-to-end case management services for a range of complex matters, in line with organisational policies and procedures to ensure a positive outcome Your responsibilities will include: Reviewing and managing a portfolio of disputes with well-defined pathways using a digital case management system. Provide a range of quality support and customer service to ensure dispute resolution applications are actioned accordingly. Communicating with injured people, lawyers, insurers, and decision makers about the matters in your portfolio. Proactively managing your complex caseload to ensure cases are kept on track and on time. Applying the legislation, rules, and guidelines in all your cases. Participating in our program of continuous improvement and learning. Providing support and advice to Dispute Support Officers. About you: A collaborator who thrives in a supportive team environment. Experienced in digital case management or customer management systems. A background in complex case management specialising with complaints, disputes or insurance or customer service. Can think outside the box to solve complex problems. Meticulous and process driven. If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you What we need from you: To start your journey towards becoming our Disputes Officer, please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages) For any enquiries regarding this role, please contact Ashleigh Hendry, Manager, Registry & Dispute Services ashleigh.hendrypi.nsw.gov.au Talent Pool A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. This enables you to be considered for relevant upcoming opportunities during this period without undergoing further formal assessment. Click Here to access the Role Description . For enquiries relating to recruitment please contact Nathan Ly via Nathan.Lycustomerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 8th July 2024 10am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process , please contact our Diversity, Equity and Inclusion team via Nathan.Lycustomerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
