Dispatcher/Customer Service Representative page is loaded Dispatcher/Customer Service Representative Apply locations Victoria, British Columbia time type Full time posted on Posted Yesterday job requisition id R17517 GFL Environmental is looking for a Dispatcher/Customer Service Representative to join our Victoria, BC team!
A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff.
Why Join TEAM GREEN • Excellent Health, Vision, and Dental benefits
• Retirement savings options
• Great learning & growth opportunities
• Excellent Work life balance
Key Responsibilities: • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.
Knowledge, Skills, Abilities and Competencies: • 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.
About GFL At GFL our goal is to invest in our people and provide opportunities to grow, for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE! We offer a competitive benefits plan, including RRSP match, orthodontics and vision coverage With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations and growth! We appreciate all of the local communities we live and work in, and actively contribute to them through our flagship Full Circle Project We believe investing in the future is the right investment, our first fully electric truck is now in operation! GFL is traded on the NYSE & the TSX – search "GFL" to see our stock performance .
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact ****** Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub .
Welcome! At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us.
At GFL, growth isn't just for our business—it's for our people.
Because we see the potential in all our employees to do whatever it is they set their mind to, and we're proud to support them in that journey.
We consider our employees' personal goals, helping them create the career, and life, that they desire—whether it's advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions.
With safety and sustainability at the core of what we do, we all come together to form "Team Green"—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life.
We're proud to say that working for GFL is more than a job. It's an opportunity to make a difference and grow tremendously along the way.
Regardless of the work we're doing today, we've got our sights set on the big picture—not just tomorrow, but for life.
GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams.
Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities.
Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.
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