Dispatcher/Administrator

Fero Waste and Recycling Inc, a division of The Municipal Group of Companies, is a solid waste company that services New Brunswick and Nova Scotia and is currently seeking the knowledge and expertise of a Dispatcher/Administrator based out of our Bathurst, NB location.
Primary Duties and Responsibilities: Act as a representative of the company demonstrating superior judgement and excellent customer serviceAnswers phone calls and direct them as needed and set-up customer ordersDispatches drivers to calls as they are received, using information on customer needs, driver's locationsManages requests for pick-up or container deliveryTroubleshoots and resolves potential delivery and pick-up problems before they result in service issuesFields emails from customers to the appropriate departmentsCo-ordinate with the drivers for deliveries and servicesOrganize and maintain office files and suppliesPerform other duties as assigned.Required Knowledge, Skills, Abilities, Education, and Experience: Experience with Microsoft Office Suites preferredStrong interpersonal skillsEffective problem-solving skillsHigh attention to detailUtilizes strong organizational and planning skillsAbility to work in fast paced team environmentStrong oral and written communication skillsAbility to effectively communicate with co-workers and supervisorsReliable transportation to and from work is required for this position
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