Joining the Metcash Family At Metcash, you're part of something bigger.
You have all the perks of a small business heart, without missing out on the big business support.
Being part of something bigger means you're part of a strong purpose, where the work you do makes a big difference to independent business and local communities.
It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark.
And you'll be part of our high performing team, where you reap the rewards of our collective success now and into the future.
About the Opportunity Fantastic opportunity for a Customer Support Manager / Dispatch Manager - based in Nerang who will be responsible for the effective management of the Warehouse function for outbound goods.
You will ensure workplace health and safety requirements, including Chain of Responsibility (CoR) are maintained.
Guided by the Branch Manager, you will lead our Driver & Picker team members to ensure that delivery to the customer is timely, with any delays communicated, cost effective and within the parameters of agreements.
In this Role Oversee the handling, dispatch and distribution for all outbound orders from the warehouse/s within the agreed service levels Identify and recommend areas of improvement, establish innovative or adjust existing work procedures and practices to optimize efficiency of the warehouse, customer service and personnel Implement changes as identified and authorized by the management team to drive continuous improvement Supervise staff providing feedback and managing performance Ensure effective balance of labour use across the site, where labour requirements fluctuate in conjunction with the Branch Manager Ensure all OHS, company policies and legislation is adhered to at all times Manage the escalation of any non-compliance issues with the transport, Dispatch Team and engage the Branch Manager as required You're Likely a Match If Strong interpersonal skills, a powerful and clear communicator who motivates and inspires others; is able to collaborate with others to achieve company results and objectives Excellent time management and organizational skills, and the ability to work in a high pressure, fast paced environment Forklift Licence and advantage Life at Metcash Experience a supportive and flexible work environment.
We are a FlexReady accredited workplace!
Enjoy a 5th week of annual leave every year after your first year.
Benefit from 2 well-being days and 1 volunteer day annually.
An abundance of learning, development, and career growth opportunities.
12 weeks of gender-neutral paid parental leave for primary carers.
Proudly awarded "Bronze Employer for LGBTQ Inclusion".
Recognised as 45th in the global "Equileap Top 100" for initiatives on gender equity.
??A neutral gender pay gap of under 5% as published by WGEA 2022- 2023 Gold accreditation by Mental Health Australia.
Incredible value discounts and perks through our team member app, "Our Local".