The payrate for this position is $21.85/Hour
Responsibilities: Provides accurate responses to callers' questions about schedules, trips and other information as available to the agent via the computerized scheduling system screenProvide courteous customer service by reviewing driver and trip status and providing accurate informationCall passengers and inform them of upcoming late trips when knownMaintain radio communications with drivers; call customers who are reported as No Shows and advise drivers; document No Shows according to established proceduresCommunicate with drivers regarding Low or No Fare payment and follow procedures to instruct driver and record informationAccurately record information in Trapeze and/or any other designated programs or proceduresCoordinate with Dispatch to communicate with passengers; coordinate driver information with DispatchMaintains records, logs, and schedulesAccurately prepares reports on all activities occurring during their shifts or as requestedFollows rules and regulations of the Company; follows instructions of management and supervisorsAdheres to all regulations related to the Americans with Disabilities Act (ADA)Handles passengers' personal property left on vehicles in accordance to Lost and Found proceduresCommunicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provisionMaintain confidentiality of passengers' informationPerform trip editing and/or VDS editing if assignedOther duties as requiredQualifications: Education, Licensing, and Certifications:
High school diploma or equivalent, such as GED, requiredProof of typing certification required at time of interviewExperience:
One to two years of dispatch and/or customer service experience preferredTyping, keyboarding and computer experience preferredSkills and Knowledge Required:
Ability to organize logical and efficient schedules and routes and adapt to changesAbility to read, comprehend and understand a mapAbility to read, understand, and interpret transit system operating rules, regulations, policies, phases and routesAbility to assist handicapped passengers when neededWorking knowledge and proficiency with Microsoft Word, Excel and PowerPoint programsStrong written and oral communication skillsClear speech and pleasant phone demeanorAbility to use a multi-line phone system and handle multiple tasks concurrentlyAbility to interact professionally with internal and external customers on all levels and be able to work well with diverse groupsWill be cross trained as Reservations for coverage purposesTravel requirement: Pre-Employment Requirements: Must submit to drug testing and a criminal background checkMust be able to maintain a DOT medical cardPhysical Requirements: Must be able to work shifts or flexible work schedules as needed.Majority of work is accomplished indoors and in air conditioned or well ventilated facilitiesMajority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.
Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world.
As an operator and global integrator of mobility, we are driven by our purpose.
Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.
Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.
Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace. If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy.
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