About Transdev: Based near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com Purpose of Position: Assist Dispatchers by answering telephone calls; communicate with passengers by telephone regarding trip arrivals, late trips, No Shows and cancelations, and no or low fare collection in accordance with contractual obligations and company policies and procedures.Communicate clearly, professionally and in a timely manner with company employees.Represent the company to its customers and the public in a professional and courteous manner. The pay for this position is $21.45/Hour. Responsibilities: Provides accurate responses to callers' questions about schedules, trips and other information as available to the agent via the computerized scheduling system screenProvide courteous customer service by reviewing driver and trip status and providing accurate information Call passengers and inform them of upcoming late trips when knownMaintain radio communications with drivers; call customers who are reported as No Shows and advise drivers; document No Shows according to established proceduresCommunicate with drivers regarding Low or No Fare payment and follow procedures to instruct driver and record informationAccurately record information in Trapeze and/or any other designated programs or proceduresCoordinate with Dispatch to communicate with passengers; coordinate driver information with Dispatch Maintains records, logs, and schedules Accurately prepares reports on all activities occurring during their shifts or as requestedFollows rules and regulations of the Company; follows instructions of management and supervisorsAdheres to all regulations related to the Americans with Disabilities Act (ADA)Handles passengers' personal property left on vehicles in accordance to Lost and Found proceduresCommunicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provisionMaintain confidentiality of passengers' informationPerform trip editing and/or VDS editing if assignedOther duties as required. Qualifications: Education, Licensing, and Certifications: High school diploma or equivalent, such as GED, requiredProof of typing certification required at time of interviewExperience: One to two years of dispatch and/or customer service experience preferredTyping, keyboarding and computer experience preferredSkills and Knowledge Required: Ability to organize logical and efficient schedules and routes and adapt to changesAbility to read, comprehend and understand a mapAbility to read, understand, and interpret transit system operating rules, regulations, policies, phases and routesAbility to assist handicapped passengers when neededWorking knowledge and proficiency with Microsoft Word, Excel and PowerPoint programsStrong written and oral communication skillsClear speech and pleasant phone demeanorAbility to use a multi-line phone system and handle multiple tasks concurrentlyAbility to interact professionally with internal and external customers on all levels and be able to work well with diverse groupsWill be cross trained as Reservations for coverage purposesTravel requirement (as a percent): Pre-Employment Requirements: Must submit to drug testing and a criminal background checkMust be able to maintain a DOT medical cardPhysical Requirements: Must be able to work shifts or flexible work schedules as needed.Majority of work is accomplished indoors and in air conditioned or well ventilated facilitiesMajority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.EEO belongs at the bottom:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm Drug-free workplace If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time and be able to pass a drug screen and background check. California applicants: PleaseClick Herefor the CA Employee Privacy Policy.
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