About Us G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards.
Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.
Discovery Parks Emerald Beach offers guests accommodation options such as deluxe cabins, fully equipped family cabins, ensuite and powered van sites.
The waterpark, pool and jumping pillow make this park a firm favourite for all.
The Role This role offers a unique opportunity to manage a dynamic team, deliver exceptional guest experiences, and contribute to the success of our growing business.
Your responsibilities will include but are not limited to:
Supervise day-to-day operations of the property, including attending to after hours call outs.
Provide an exceptional guest experience, responding promptly to guest enquiries and reviews.
Lead and motivate the team, fostering a positive work environment and providing training and development opportunities.
Manage budgets and financial performance, including revenue generation, cost control, and reporting.
Ensure compliance with health, safety, and regulatory requirements, maintaining a safe and secure environment for guests and staff Assist in marketing efforts to attract new guests and promote the park's amenities and services.
Build positive relationships with guests, local communities, and stakeholders to enhance the park's reputation and community integration.
Skills & Experience Demonstrated skills and experience in hospitality/accommodation management Strong leadership skills with demonstrated experience in people management and development Advanced computer skills with experience with RMSor similar reservations systems Excellent communication and interpersonal skills, with a customer-centric approach Sound financial management abilities, including budgeting, cost control and financial reporting Knowledge of health, safety, and environmental regulations Genuine passion for delivering exceptional guest experience Flexibility to work weekends, holidays, and after hours Benefits for you Competitive salary, super, accommodation, and utilities included Quarterly and annual bonus scheme Professional growth opportunities Discounts on accommodation at over 300 G'day holiday parks Service recognition awards Employee Assistance Program Before receiving a job offer, candidates must consent to a Federal Police Clearance for criminal records.
Additionally, a valid Working with Children's Check specific to the state is required.
This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.
The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making.
Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.
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