Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.
Our friendly, compassionate and experienced team makes this possible.
The Role: This is a part-time office-based role in Townsville, 37.5 hours/week Monday-Friday. Coordinators are office-based staff who perform an integral role in ensuring services are delivered to customers. The coordinator is responsible for coordinating the delivery of services using a team of Community Support Professionals.
The role involves liaising with package or case managers and customers to ensure services are provided in accordance with the customers' assessed needs and support professionals' availability. The overall responsibility is to provide quality operational services while maintaining efficiency and cost-effectiveness and meeting compliance and procedural requirements.
Duties and responsibilities may include: Developing and managing customer service schedules, including service planning, confirmation, and short notice placements and cancellations. Preparing and transmitting schedules for customer services to Community Support Professionals. Arranging replacement staff to cover planned or unplanned absences and shift changes. Providing coaching, supervision, support, and direction to Community Support Professionals to ensure quality service is provided to people they support. Monitoring the implementation of individualised plans for customers. Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner. Maintaining and updating data in company information systems. Meeting the specified standards for the delivery of quality in-home care and support services. About you: Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite. Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation, and problem-solving skills. Ability to work as part of a team. What you will need: Minimum Certificate IV in Disability Services/or Equivalent. Current CPR / First Aid Certificate. Current and satisfactory Criminal Record Check. Current and satisfactory NDIS Worker Screening Clearance & Working with Children Blue Card. Current Australian Driver's Licence. Reliable, registered and insured vehicle (comprehensive insurance is preferred). Smartphone with internet access. Next steps: If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on "Apply".
Possible starts with you! Apply Now
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