Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.
Our friendly, compassionate and experienced team makes this possible.
The Role: This is a part - time office based role in Townsville, 37.5 hours/week Monday-Friday . Coordinators are office based staff who perform an integral role in ensuring services are delivered to customer. The coordinator is responsible for coordinating the delivery of services using a team of Community Support Professionals.
The role involves liaising with package or case managers and customers to ensure services are provided in accordance with the customers assessed needs and support professional's availability. The overall responsibility is to provide quality operational services, while maintaining efficiency and cost effectiveness and meeting compliance and procedural requirements.
Duties and responsibilities may include: Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
Preparing and transmitting schedules for customer services to Community Support Professionals
Arranging replacement staff to cover planned or unplanned absences and shift changes
Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
Monitoring the implementation of individualised plans for customers
Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
Maintaining and updating data in company information systems
Meeting the specified standards for the delivery of quality in-home care and support services
About you: Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite
Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills
Ability to work as part of a team
What you will need: Minimum Certificate IV in Individual Support or Disability Services
Current CPR / First Aid Certificate
Current and satisfactory Criminal Record Check
Current and satisfactory NDIS Worker Screening Clearance & Working with Children Blue Card
Current Australian Driver's Licence
Reliable, registered and insured vehicle (comprehensive insurance is preferred)
Smartphone with internet access
Next steps: If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on "Apply".
This information will be used solely for the purposes of your application for employment with Just Better Care. We will never share your personal information with any person or organisation unless we have your written permission to do so, or are required to by law or subpoena. Yes I agree to the privacy statement * Personal Details * Required field Title * First name * Last name * E-mail * Digits only or add + for international numbers
Street * Street Cont. City, Town or Suburb * Postcode or Zipcode * Country * State, Region or Province * LinkedIn URL (Please click on your profile and copy the URL from your profile page.)
Questions Do you have Proof of Current Working Rights in Australia? * Yes, permanently with no restrictions. Temporarily with no restrictions. Temporarily with restrictions. I require sponsorship. Do you have a current drivers licence and a reliable, registered and insured vehicle? * Yes, I have a licence and my own car. Yes, I have a licence and can regularly access a car. Yes, I have a licence, but no access to a car. No, I do not have a licence. Do you have a current Criminal Record Check? * Yes No, I do not currently have this, but I am willing to obtain No, I do not have a current federal police check Do you have NDIS Worker screening clearance? * Yes, I have a current NDIS Worker screening clearance. No, I do not currently have a current NDIS Worker screening clearance, but I am willing to obtain. No, I do not currently have a NDIS Worker screening clearance and cannot obtain. Do you have a Working with Children Clearance? * Yes, I have a Working with Children Check No, I do not have a Working With Children Check but I am willing to obtain No, i would prefer not to work with children Do you have a current First Aid Certificate? * Yes, I have a current first aid certificate No, I do not currently have a first aid certificate, but I am willing to obtain No, I do not have a first aid certificate Do you hold a current CPR Certificate?* * Yes, I hold a current CPR Certificate No, I do not hold a current CPR Certificate Do you have previous experience in Community Care, Aged Care or Disability Support? (Please select all that apply) * Aged Care Disability Support Community Care None Do you hold a current qualification in Aged Care, Disability, Community Care or Nursing? * Certificate III Certificate IV Nursing Degree I have a qualification that is not listed I do not have a qualification Do you have a smart phone with internet access? * Yes No If yes, please specify which type? * Are you COVID Vaccinated? Have you received 1 or 2 doses of the vaccine? Can you provide required evidence as per the PHO * Can you tell me a bit about yourself and your expectations of this role. * Please advise of your earliest available start date *
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