Directors, Chief Information Officer Division

Directors, Chief Information Officer DivisionFull timeYou will join a team of highly motivated and collaborative professionals that work in the Enterprise Transformation Group (ETG). The ETG is made up of two Divisions, the Chief Information Officer Division (CIOD) and the Enterprise Strategy and Transformation Division (ESTD), that have been established to drive the AEC's transformation agenda and to deliver the Election Systems Modernisation Program (Indigo Program) on behalf of the agency. The ETG is also responsible for delivering a range of ICT services to the agency including infrastructure, service operations, and architecture.There is a large focus on integrity, transparency, and accountability in ETG. Cultural fit and the ability to maintain open and honest communication and collaboration within a team are also critical to the success of these roles. The expectation is that these roles will embody this culture, support the positive maintenance of the culture within the section, branch, division, and group. These roles will also help promote transparency and accountability in everything that we do.Alongside the cultural responsibilities, the AEC is committed to the APS values of being impartial, committed to service, accountable, respectful, and ethical.The OpportunitiesDirector, IT Service Operations and Management (Canberra-based)The IT Service Operations and Management Section sits within the Chief Technology Officer Branch (CTOB) in CIOD and is responsible for the management and problem resolution of the agency's ICT infrastructure, including managing the AEC Service Desk, Change Board, service transition, and managing VIP support.We are looking for an experienced and proactive professional to lead and manage the IT Service Operations and Management Section, including influencing the strategic direction and plans for the work area and contributing to agency-wide strategic planning.The Director is responsible for undertaking work with a high level of complexity, utilizing advanced knowledge to provide strategic agency-level advice and guidance on efficient and effective management of the section. During electoral events, this role may take on additional duties to support the delivery of these events and may also experience a significantly increased workload.IT Transformation Program Delivery Director, Indigo Delivery BranchThe Indigo Delivery Branch sits within CIOD and is responsible for the IT delivery aspects of the Indigo Program. The branch has a diverse range of IT skillsets and will be delivering a modernization agenda that will see the AEC transition away from monolithic legacy IT systems onto contemporary cloud-based platforms and applications.The program is looking for an individual with a strong IT program management background with demonstrated evidence of successful delivery experience, particularly in the Australian government context, and someone who can shape and take responsibility for managing the deliverables of the Indigo Program alongside a dedicated and skilled leadership group that spans across different functions from strategy, enablement, change, and assurance.In conjunction with the Indigo leadership team, the Delivery Director oversees the work output and provides strategic leadership to Agile Delivery Teams (ADTs) comprised of Delivery Managers, Scrum Masters, Product Managers, Business Analysts, Change Managers, Software Developers, Testers, Architects, and Cyber Security Specialists. The role is required to foster a collaborative working environment, innovation, and creative thinking.To excel you'll have:Director, IT Service Operations and ManagementAbility to remain positive and respond to pressure in a calm manner while committing energy and drive to see that goals are achieved.Confidence and ability to effectively communicate, collaborate, and negotiate with team members, business areas, and external stakeholders at all levels of seniority.Demonstrated experience in managing ITIL-aligned service operations, including service desk, incident, problem, and change management functions.Proven ability to lead cross-functional teams and drive continuous improvement within an IT service management environment.Strong knowledge of ITSM frameworks (such as ITIL) and demonstrated success in implementing best practices within a complex organization.Experience in engaging and managing diverse stakeholder relationships, both internal and external, to meet organizational objectives.Excellent strategic and operational planning skills, with a focus on building resilient, efficient, customer-centric service operations.Exceptional written communication skills, with a demonstrated ability to proactively craft clear, concise, and professional messaging tailored to a variety of audiences, including senior executives, technical teams, and non-technical stakeholders.Previous experience in a government or public sector environment, with an understanding of APS policies and standards.Familiarity with service management tools, such as ServiceNow or equivalent, and experience in optimizing these tools for enhanced service delivery.Certification in ITIL, COBIT, or similar IT governance frameworks, or demonstrated commitment to professional development in service management.IT Transformation Program Delivery Director, Indigo Delivery BranchDemonstrated experience in building and leading high-performing teams to deliver complex work of strategic and operational significance.Demonstrated experience working under limited direction to manage and deliver large ICT transformation programs/projects.Demonstrated experience in executing agile program/project management to deliver against objectives and contribute to quality management and continuous improvement.Ability to identify and analyze program delivery risk and use professional judgment to develop and execute mitigation strategies and controls.Ability to achieve results in a fast-paced, high-pressure environment and within legislative and policy frameworks.Ability to develop and manage relationships with a broad range of stakeholders and communicate with influence to engage strategically through change, resolve conflict, and manage sensitivities.Ability to manage corporate functions such as budgets, procurement, contracts, and human resources at a program/project level.Experience with ICT operating models.Experience in delivering Australian government ICT and/or transformation programs.Experience in implementing SAFe agile project methodology or similar.AEC employees must be Australian citizens.Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.Applicants are required to consent to, undergo, obtain, and maintain a character clearance.Applicants are required to consent to, undergo, obtain, and maintain the security clearance required for this role.Due Date: Sunday 1 December 2024, 11.59pm AEDT
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