ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin' Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.
We are looking for an experienced Director, UX Design to lead our growing Product Design / UX team, designing new features and products on our consumer grade SaaS B2B platform. This is an amazing opportunity for human-centered designers to work on our market leading, enterprise SaaS platform, used by some of the most well known brands in the world. The team will design simple, easy to use products distilled from complex business logic that utilize Machine Learning, Predictive Analytics, Big Data Visualizations and IoT for responsive web and mobile experiences. You will lead all aspects of product research, validation, workflow, interaction design and user testing.
Key Responsibilities Manage a team of UX designers, ensuring adherence to our design principles and processesCoach and mentor UX designers for their individual growth and developmentCollect feedback from multiple types of users and stakeholders to transform ideas and business opportunities into tangible assets that provide clear, usable, useful and desirable outcomes for usersDevelop data driven solutions that incorporate customer insights and principles throughout the creative process while achieving business goalsDesign and conduct user testing and analyze and translate into actionable plansCollaborate with Product/Program Managers, Engineers and Designers, and teams across the organizationContribute to and help maintain the pattern library and style guideCreate new designs & prototypes, including (but not limited to) high-level and/or detailed user flows, wireframes, and mockups, to effectively communicate interaction and design ideas.Required Skills & Experience Experience managing a team of UX designersExcellent online or shareable Portfolio that showcases high quality enterprise SaaS design for highly available desktop and mobile solutions. (Please provide any required password.)Bachelor's Degree in Interaction Design, Visual Design, User Experience, related field, or equivalent work experience.10+ years of UX design experienceExperienced in communicating with engineers and advocating for designs and UX during the development processProficiency with industry standard design tools, preferably FigmaPreferred Skills & Experience Enterprise SaaS design experienceVisual Design skillsUX Research skillsUnderstanding of the B2B marketplaceExperience designing for transactional systemsFamiliarity and comfort working with complex workflows and end to end user testingExperience creating and maintaining a design systemWhy Work for Us? We are looking for energetic, positive, creative problem solvers who don't mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!
We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.
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