Options for flexible working arrangements may be negotiated.
Merit list/pools and how they will be usedApplicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool.
If the applicant agrees, the results may be shared with other Australian Public Service (APS) agencies for filling similar roles.
Applicants may be offered a future role, without the need to reapply.
A merit list or pool may be used for up to 18 months.
This merit list/pool may be used to fill other vacancies in Various locations - ACT.
DHA is seeking an experienced Service Operations Director to join the DHA Service Operations Team.
Apply now and be part of a rewarding career at DHA! About us
Defence Housing Australia (DHA) is a Nationally Recognised Government Business Enterprise with the primary role of providing housing and related services to Defence and their families.
DHA manages one of Australia's largest national housing portfolios of about 18,500 properties and has an opportunity for an experienced Director of Service Operations to join the team.
About your team
The Service Delivery Group is responsible for meeting DHA's delivery objectives for high quality housing services, including maintenance services, administration of entitlements, stock management, housing allocation and living-in accommodation booking services.
The Service Operations team is part of the Service Delivery Group who deliver DHA's core services in tenancy, landlord and property management.
The key duties of the position include:About the role
In this role, you will be a strategic leader of Service Operations to achieve strong operational performance outcomes for the region.
You will be accountable for operational and financial performance targets, effective workforce planning, asset management and ensuring contractual requirements are met.
You will lead a geographically dispersed team to ensure business outcomes are achieved in accordance with corporate objectives.
Through effective coaching and performance management, you will empower your team to deliver high quality customer service outcomes to all stakeholders.
You will provide clear oversight and direction to build a high performing and engaged team.
You will be relied on to develop strong and honest relationships with high profile stakeholders, built on an ethical foundation.
This role will require regular travel between regions.
The role is responsible for:
Management of property and tenancy services in ACT, Riverina, Victoria and Tasmania.Collaborative and transparent leadership to build a team to achieve outcomes, innovate business processes and build workforce capability.Managing key relationships and engagement with a broad range of stakeholders, including senior ADF representatives, the Service Chiefs and the Chief of Defence Force (CDF) in Canberra.Guidance, direction and implementation of business improvement initiatives in support of DHA's strategic objectives.Identification and remediation of operational risk through effective assurance activities and executive reporting.Commercial financial and contract management including budget development, reporting, monitoring of expenditure and achievement of financial targets.
For information on DHA's Employee Value Proposition, visit our website.Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.
NotesHow to apply
Apply now via our online careers site with your current resume and a 500-word one page pitch, addressing the requirements of the role.
We recommend you read the Australian Public Service Commission's Cracking the Code guidance on how to write your response.
Additionally, you should consider the expected behaviours described in the Australian Public Service Commission's Integrated Leadership System at this role's level.
For further information on the position, please refer to the Position Description through the online careers site.
Any questions?
Please contact Meagan Jaunutis, National Service Operations Manager T: (08) 8245 7807 E: ******.
Order of Merit
A merit pool will be established from this process which will be valid for 18 months from the date of advertising.
This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.
Inclusion and Diversity
DHA is committed to building an inclusive and diverse workforce.
We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.
RecruitAbility applies to this vacancy.
Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
For more information visit: https://www.apsc.gov.au/recruitability.
Getting to know the Defence Housing AustraliaAt Defence Housing Australia, we provide quality housing and related services to Defence members and families.
In doing this, we support the operational, recruitment and retention goals of the Department of Defence.
To meet our Defence housing obligations, we are active in Australian residential housing markets, acquiring and developing land, and constructing and purchasing houses.
Our staff are located in 19 offices in regional centres and nearby Defence outposts throughout Australia.
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