Front Office & Guest Services (Hospitality & Tourism)
Full time
Base Salary + Super & Accor Staff Discounts
Located in the contemporary hub of New Acton, within walking distance of Lake Burley Griffin and many of Canberra's national attractions, you will find
Peppers Gallery Canberra.
This exquisite hotel has been faultlessly designed, providing guests with a glimpse into the city's past, with historical features throughout contrasted by the contemporary addition and features of the hotel. Located in the hotel is Bicicletta restaurant offering authentic Italian cuisine where guests can dine indoors or within the leafy courtyard. During your days off, seize the opportunity to immerse yourself in Australia's rich narrative and uncover its hidden gems. Explore captivating galleries and museums, indulge in visits to local vineyards, or bask in the wealth of nature's offerings.
Purpose
As
Assistant Manager , you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.
Primary Responsibilities
Take the helm and guide the hotel's day-to-day operations with expertise.
Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere.
Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise.
Contribute to roster planning and preparation.
Embrace authenticity and let your unique self-shine in every shift.
Skills and Experience
Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor.
Proficiency in using reservation and property management systems is a plus.
Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills.
Masterful in the art of both the written and spoken communication.
Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays.
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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