Director Of Digital, Strategy, And Consulting

Rare opportunity to head up an award-winning digital agency team, delivering intelligent, creative, and high-performance marketing campaigns for Australia's leading brands.
About us: Living Online is a multi-award-winning digital marketing agency powered by some of the brightest minds in the country. For more than 15 years we've pushed the boundaries of digital marketing to create some of the most intelligent, creative, and outstanding campaigns that Australia has ever seen.
We're the type of agency that turns brilliant ideas into incredible outcomes. Here's some of our greatest hits:
Being trusted with one of the largest Facebook Ad campaigns in Australia for six years running, enabling hyper growth for one of Australia's best-known and fastest-growing brands. Delivering more than 30 million extra visits per year through SEO for one client alone, equating to 470% growth in a little over three years. Generating millions of dollars in yearly Google Ads savings for leading property, education, and construction companies, often eclipsing 80% improvements in ROAS from previous campaigns. Growing multiple publishers and SaaS companies through to $100m+ acquisitions and public listings. Designing and developing websites that power some of Australia's most popular websites and winning a bevy of awards for this work. Launching our own media publishing startup and attracting more than 300,000 visitors per month in less than 2 ½ years. About the role: Our team is growing fast and embracing new challenges, so we're looking to hire a new Director of Digital, Strategy, and Consulting to take us to the next level.
This is a pivotal role in the growth of our company. As a member of the executive team, you will be given the opportunity to build upon our very strong foundations and elevate the agency to new heights.
Reporting directly to the CEO, your key responsibilities will include:
Leadership - inspiring, challenging and supporting your team members to deliver excellence in all facets of their role. As a natural leader and persuasive communicator, you will coach senior team members to build strong relationships, develop growth pathways, and champion the culture and values of the team.
Commercial management - as the Director of Digital, Strategy, and Consulting, you will have exceptional commercial acumen, guiding your team to achieve profitable growth through service quality, operational efficiency, customer retention, and customer satisfaction. You will work closely with both the Managing Consultant and Digital Operations Manager to oversee workflow, collaboration, budgets, and resourcing.
Product and service innovation - with your natural curiosity and ambitious growth mindset, you will be looked up to as a fountain of knowledge. As the flagbearer for product, innovation, and process development, you will act as chief scientist, explorer of the unknown, and change maker. You will use your supreme knowledge of the latest advancements in digital marketing to propel the agency through a continuous evolution in product, service, and technology.
Key client consulting - as the Director of Digital, Strategy, and Consulting, you will support your team with insightful campaign strategy, detailed research, analysis, and planning. You will provide an account management escalation point, be the ultimate authority for technical campaign troubleshooting, embrace difficult problem-solving, and set a high standard for quality. Relishing the opportunity to keep your skills sharp, you will be directly responsible for managing a portfolio of high value and highly complex clients. With your expert level proficiency in SEO, Google Ads, Meta Ads, Analytics, and other Digital Marketing Channels, you will have the technical and strategic ability to deliver exceptional campaign outcomes.
Key account development – fostering positive and productive relationships with key client accounts, you will take a proactive approach to solving complex client issues, demonstrating value, retaining clients, and growing the customer base. As the Director of Digital, Strategy, and Consulting, you will leverage your enterprising and solution-oriented attitude to identify business development opportunities, present ideas, design campaigns, estimate costs, forecast outcomes, prepare proposals, and pitch agency services to high value clients.
Team collaboration – with your multi-disciplined skillset and deep knowledge of all things digital, you will form the bridge between the expertise of the Consulting (Marketing) and Knowledge (Design, UX, & Development) teams. Your domain expertise will enable you to interpret the strategic, creative, and technical requirements of the Consulting team in a way that can be translated to web design and development requirements for the Knowledge team.
What we're looking for: We're seeking someone with 10+ years of experience in digital marketing, ideally combined with tertiary qualifications in marketing, media, or other associated disciplines. Additional digital marketing coursework or master's level degrees will be looked upon favourably.
You will have demonstrated expert-level capabilities in the effective use of digital marketing channels, tools, and techniques, and can demonstrate your abilities through your proven and impressive track record. Specifically, you will have expert-level experience in SEO, Google Ads, Meta Ads, Organic Social, Remarketing, Email Marketing, Analytics, and Reporting.
You will also have a strategic working knowledge of Brand, UX, Web Design, Web Development, Copywriting, and Graphic Design, which when combined with your advanced Data, Analysis, and Reporting capabilities, gives you an exceptional understanding of the digital marketing ecosystem.
The Director of Digital, Strategy, and Consulting will have demonstrated executive leadership and team development capability, with an ability to respond to business and role-specific challenges in a way that showcases sound judgement, decision-making ability, and a deep understanding of business strategy and management.
We're looking for someone who embodies a continuous improvement mindset, pro-actively embracing the opportunity to create a legacy of excellence. You will dare to dream of audacious goals, while having the tactical ability to prioritise resources and translate big picture thinking into operational outcomes.
As the successful candidate, you will be an individual who thrives in a small and dynamic agency that punches about its weight, possessing the ability to collaborate with team members, whilst enjoying the autonomy to work with new and existing clients to support their needs and expectations.
What's on offer: When we invite you to join the team, we'll be offering you:
A very competitive salary and benefits structure. A high-calibre peer group and an industry-leading agency team. The ability to work with the CEO help shape the future direction and strategy of the agency. A hybrid and flexible working environment that includes incredible travel perks. Weekly team events, monthly team socials, and a fantastic office vibe. Your application: To apply, please provide your resume with an accompanying cover letter that describes how your experience matches the role and why you think you're a great fit for the team.
We appreciate the time taken by candidates in submitting your application and would like to respectfully advise that only short-listed candidates will be contacted.

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