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Leadership opportunity to join the Client Experience & Transformation team Lead the way in supporting our high net worth lending experience by driving review and delivery of policy and process requirements Be part of our team as we embark on a significant and dynamic growth journey
Job Description
Director, Lending Experience, Private Wealth
Leadership opportunity to join the Client Experience & Transformation team Lead the way in supporting our high net worth lending experience by driving review and delivery of policy and process requirements Be part of our team as we embark on a significant and dynamic growth journey
How will I help?
Reporting to the Head of Client Experience & Transformation, you will partner across Private Wealth and closely with product, operations and credit risk teams to develop and deliver initiatives across policy and process to continue to enhance our high net worth (HNW) client lending experience. In order to achieve this, you will be responsible for driving the simplification and change agenda supporting Private Wealth lending excellence.
If you enjoy developing, leading and executing new initiatives, influencing outcomes and driving continuous improvement, this is a role that will allow that passion to thrive.
You will contribute to business growth, supporting more opportunities to help high net worth clients by:
Gathering team, client and market insights to inform priority initiatives across policy and process Developing and prioritising a simplification program focused on lending experience continuous improvement Owning the review of the Private Wealth HNW policy and engagement with key business partners to progress enhancements to support our unique client segment Leading delivery of improvement initiatives to enhance our client and team experience
What's in it for me?
You'll play a significant part in the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
Significant experience (10+ years) in credit risk/lending role(s) with policy development experience and broad experience across key stakeholder areas Strong influencing, negotiating and stakeholder management ability – able to engage leaders across Private Wealth and Westpac Group Strategic and commercial thinking, complex problem solving, planning and prioritisation excellence Innovation mindset Project management and execution leadership Understanding of high net worth client segment, lending policy and process Drive and enthusiasm, self-motivated and outcomes oriented
What's it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Finance and Sales Industries Banking, Financial Services, and Investment Banking Referrals increase your chances of interviewing at Westpac by 2x
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