Director, Customer Success APACOur Company
Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
The Opportunity As the Director of Customer Success for the Asia Pacific (APAC), you will play a pivotal role in interpreting and implementing the global customer success strategy within the APAC market for Adobe's Creative and Document Cloud business. You will lead a dynamic team spanning diverse countries and cultures, driving customer initiatives to improve product adoption, forge lasting customer partnerships, and value realization for Adobe customers across the region.
What you'll do Team Strategy: Interpret and adapt the global strategy to align with the unique needs and dynamics of markets within the region.Leadership: Lead, and inspire an impactful team of CSMs, providing guidance, mentorship, and support to drive customer success initiatives serving as a visible advocate for Adobe's values and mission.Team Culture: Foster a culture of collaboration, accountability, and continuous improvement across a diverse set of regions.Relationship management: Collaborate with customers and cross-functional teams, including sales, marketing, and product management, to drive alignment and enhance Customer Success Outcomes.Long-term vision: Work closely with the APAC ecosystem to identify partnership opportunities and drive collaborative initiatives that improve customer adoption and demonstrate value to the customer.Voice of the customer: Champion customer-centricity within Adobe, ensuring that customer insights and feedback are integrated into product development and service improvements.Accountability and results: Monitor and analyse key performance metrics related to customer engagement, satisfaction, and retention, implementing strategies to drive continuous improvement.Industry insights: Stay abreast of industry trends, market dynamics, and competitor activities within the APAC region, providing strategic insights and recommendations to senior leadership.What you need to succeed Proven 8 year+ track record of success in customer success or account management leadership roles, within the software industry; experience or background in Creative industry preferred.Proven understanding of APAC market dynamics, cultural nuances, and business practices.Strong leadership skills with the ability to hire, inspire, motivate, and empower teams to achieve ambitious goals.Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence at all levels.Strategic problem solver with the ability to translate customer insights into actionable initiatives that drive business results.Energetic, proactive, and results-focused, with a passion for driving customer success and delivering exceptional customer experiences.Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.Willingness to travel within the APAC region as needed.Take the plunge and jump in
Liking what you have read and keen to jump in? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together.
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