Direct Marketing Manager | Australian Military Bank | Australia
Work options:
Hybrid
Hybrid working arrangements available, 3 days in office, 2 days WFH if required.
Growing mutual bank celebrating 65 years of service
Expansive responsibilities, no two days are alike
We are Australian Military Bank, Australia's longest serving Defence financial institution. Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals.
Your Role
The Direct Marketing Manager is responsible for Australian Military Bank's one-to-one communication with our members to drive growth, member experience and retention. They are also responsible for supporting lead management across distribution channels, integrated with our one-to-one email communications.
Key Responsibilities:
Develop our direct marketing acquisition and retention strategy including integration with mandatory member service communications.
Integrate email communications with distribution team lead management and member interaction touchpoints.
Work with our Information Technology (IT) and third-party banking system provider to develop a roadmap of member service communications.
Assist in ad hoc projects and tasks as required.
About You
To be successful in the role you will demonstrate the below key attributes and experience:
Advanced communications skills
Experience executing emails including tagging for results tracking
GA4 experience
An interest in customer experience
Advanced skills with Microsoft Office Suite
Experience in Agile delivery methodology
Experience with leveraging a CRM for member interactions
High attention to detail
Highly organised
Self-motivated
Ability to work autonomously and in a team environment
Website CMS platform experience
Benefits
Working with Australian Military Bank will provide you access to a great range of benefits including:
Staff Banking product + Services discounts
Novated Leasing options
4 weeks Paid Parental + Purchased Leave option
Referral Reward Program
Employee Assistance Program
Annual Flu Shot + Blood Donor Leave
Polo Shirt provided
Service Awards
Why Us
Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.
Probity check
As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment. This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today!
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