Digital Service Design Specialist

12 month contract opportunity for an ITSM Service Designer who would be interested in improving a range of different IT systems that support business processes.

We are looking for Service Designers who have experience designing and delivering service management processes. You will be representing the service design team to bring Service Integration teams together with business users to ensure an ideal solution is designed.
Key Responsibilities: Update Service Catalogue and associated OLAs and SLAsConduct stakeholder interviews and inception workshopsDesigning IT service management processesLiaising with internal business stakeholders and external vendorsDefine and maintain Service Risk Register for the project's Service AcceptanceKey Requirements: Broad range of experience in HCD and service design and leading design initiativesUnderstanding and working experience with ITIL frameworksExcellent communication skillsExperience with Service Management Tools and DeliveryAboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Adria Wan on +61 2 82893245 for a confidential discussion.
About the Job: Contract Type: TEMPORARY
Specialism: Information Technology
Focus: Business Analyst
Workplace Type: Hybrid
Experience Level: Mid Management
Location: Sydney
Salary: AUD900 - AUD1,050 per day + super
Job Reference: 2023540/001
Date Posted: 26 November 2024
Consultant: Adria Wan
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