Job Description The opportunity: Fitness & Lifestyle Group (FLG) is seeking a passionate Digital Product (UX/UI) Designer to join our Digital Product and Development team in a permanent full-time role.
This role is perfect for someone who thrives as the voice of the customer, enjoys crafting innovative solutions to enhance user experiences, and is skilled in user research and continuous discovery activities.
The successful candidate will confidently take ownership of an existing digital product portfolio, conducting heuristic reviews and refining user journeys to drive incremental improvements.
With experience designing or enhancing end-to-end customer journeys—including e-commerce or member engagement mobile apps—they will contribute to shaping product roadmaps in collaboration with Product Managers.
Experience applying a UX/UI perspective to large-scale systems overhaul projects will be highly regarded.
Reporting to the Head of Digital Delivery, this role collaborates with cross-functional teams across IT, Marketing, Sales, Operations, Data, and Finance.
A typical day might include participating in team stand-ups, observing users at a local gym interacting with app updates, refining Figma screens based on feedback, and analyzing user interaction data to identify actionable improvements.
No two days will be the same in this dynamic and rewarding role.
Although no two days will be the same, a typical day may consist of: Participating the in the weekly catch-up with the wider Product team to align on priorities for the week and discussing any updates or learnings from the previous week Participating in a squad's daily stand-up Heading to one of our local gyms to observe customers interacting with a newly released update to our mobile app to monitor impacts of changes to the customer experience Updating Figma screens for upcoming app feature work based on vetted feedback coming out of a stakeholder review session Reviewing user interaction with our digital products using Clarity and discussing with Product Managers to determine if there are any actionable items based on findings Key duties and responsibilities include: In conjunction with the wider product team, play a role in the development and delivery of a digital product roadmap which results in an increase in conversions, member retention, engagement and satisfaction Leading the creation of engaging and intuitive user experiences across our range of digital products Developing and driving continuous discovery approaches to enable data-driven member-centric continuous delivery in collaboration with Product Managers Utilising, maintaining and enhancing the existing "design system" Play a key role in agile team ceremonies as the product design SME Skills & Experience: Essential Prior experience in a Digital Product Design role Experience in a similar role in a retail/leisure or other B2C environment which included an ecommerce aspect and/or custom mobile apps Strong knowledge of and passion for modern customer-centric design and relevant processes, methodologies and tools Experience in development and execution of UX research activities Experience with Figma (or similar interface design tools) Experience with Agile methodologies Desirable Relevant tertiary qualification Experience in creating user personas, journey maps, wireframes and prototypes to guide design decisions Experience presenting design ideas in audience-appropriate manner such as using clickable prototypes vs low fidelity mock-ups Experience optimising existing subscription flows, onboarding experiences and retention-focused designs Experience in use of A/B testing processes In return we offer you: A passionate, innovative, energetic, and supportive culture.
It's something we're really proud of at FLG and you'll feel part of the family from day one.
You'll also benefit from our industry-leading learning and development offering - we pride ourselves on supporting and developing our team members, providing them with the learning and skills they need to build a long-term career with us.
A competitive salary package + a wide range of benefits including a free gym membership for you and the person of your choice Additional benefits as part of our recognition of service scheme About Fitness and Lifestyle Group Fitness and Lifestyle Group (FLG) is Asia-Pacific's largest diversified fitness, health and wellness group, headquartered in Australia.
FLG exists to make a meaningful, positive impact on people's lives through innovative and diversified fitness, health, and wellness offerings across physical and digital platforms.
Put simply, our purpose is to empower our global community to live stronger and happier lives.
Our portfolio of globally recognised brands includes Fitness First Australia, Barry's, Goodlife Health Clubs Australia, and Jetts NZ.
With over 500 physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand in addition to its on-demand digital health and fitness programs, FLG currently helps almost a million people live healthier and more active lives.
Our Commitment to Diversity and Inclusion: At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for.
We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation.
We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Apply Now!
Please click 'Apply' to submit a resume that details your experience, attributes and achievements in Product Design.