Employment Type: Fixed Term Full Time (31 December 2025) Location: Dalby Corporate Office Level 3 Western Downs Regional Council has been awarded the Queensland Large Employer of the Year for the Darling Downs South West Region for 2019, 2021, 2022, 2023 and 2024.
Be part of a team that makes a real difference within the communities we serve.
Our mission drives us, and we want you to be part of the journey.
About the Opportunity You will be part of the SMART Digital Programme team and provide day-to-day operational monitoring and support for Technology One One Council, Field App and ERP integrations, as well as being responsible for collecting and defining customer requirements, documenting and planning out system releases, improvements, and integrations, and working with the vendors and stakeholders to ensure successful delivery of continual improvement and help support services.
This position is located in Dalby and is fixed term, full time until 31 December 2025.
You will: Resolve or complete service incidents, requests, problems, and changes while ensuring service levels are maintained.
Manage and communicate requirements to all users of One Council, Field App and ERP integrations using one-on-one dialog, group presentation, and formal high-quality documentation or other suitable formats and methods contextual to the situation.
Contribute to quality management, including automated and manual testing for One Council, Field App and ERP integrations.
Take responsibility for the system upgrades, including investigation and resolution of user queries and support issues.
This role is full time, working 36.25 hours per week with a fortnightly RDO.
About yourself A person in this position needs to have an extensive understanding of Local Government, Enterprise Resource Planning solutions and their core functions.
This position will need to hold a relevant tertiary qualification in Information Systems, Business, or a related field and/or an equivalent combination of education, training, certifications and work experience OR be able to demonstrate equivalent related experience.
It is also highly desirable for the successful candidate to have experience in Technology One's Saa S ERP One Council.
Mandatory Vaccinations (or a valid and verifiable contraindication) are to be evidenced when requested by Council.
The benefits working for WDRC: Work / life balance We understand the importance of balance.
Enjoy flexible work arrangements and wellness programs designed to keep you at your best.
Superannuation In addition to your annual salary, Council will contribute twelve (12) percent, including the superannuation guarantee contribution.
We invest in your growth.
Whether it's skill development, mentorship, or career advancement, we've got you covered.
Access to Corporate Health Plan Take care of yourself and join one of our Corporate Health Plans to improve life.
Health & Wellbeing program and Mental Health Support Change your lifestyle and live better with healthy ideas.
Be your best possible self with provided support and information.
Access to free Employee Assistance Program & confidential counselling Reach out to someone confidentially if you are experiencing any concerns or problems.
Salary Packaging Available Restructure your salary to work for you to pay for everyday living expenses such as Motor Vehicles, Superannuation, Remote Area Housing (Rent), Fuel, Gas and Electricity.
Allowances Available (if applicable) Allowances such as Locality Allowance may be applicable to your position.
Leave Loading You will receive 17.5% leave loading on top of your base rate of pay while you are on Annual Leave.
Uniforms and PPE Uniforms and Personal Protective Equipment (PPE) provided.
Job security in a local government position Feel secure working for an organisation that believes in strong foundations of respect, balance, communication, teamwork, accountability, and leadership.
If you are looking to join an innovative and dynamic company that provides staff with a work-life balance and opportunities for growth with state-of-the-art mentoring from professionals within its team, this may be the role for you.
Be part of the community you serve.
TOGETHER WE MAKE A REAL DIFFERENCE.
Applications close at 5.00pm AEST on Thursday 24 October 2024.
Additional Information The recruitment process may include candidates undergoing a pre-employment medical including drug and alcohol testing.
WDRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.
Note: Candidates using mobile devices are strongly advised to use a desktop computer to complete the application forms as they require extensive amounts of typing.
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