Company Description
Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.
Job Description
As the Digital Marketing Manager for Fairmont Mumbai's pre-opening team, you will play a pivotal role in establishing our digital presence and driving online engagement. You will be responsible for developing and implementing comprehensive digital marketing strategies to enhance brand awareness, attract potential guests, and drive revenue growth. This role requires a deep understanding of digital platforms, analytics, and trends, along with a passion for hospitality and luxury experiences.
Key Responsibilities:
Develop and execute digital marketing campaigns to promote the Fairmont Mumbai brand, including SEO/SEM, email, social media, and display advertising campaigns.
Manage and optimize hotel website content and user experience (UX) to improve traffic, engagement, and conversion rates.
Utilize digital analytics tools (e.g., Google Analytics, Adobe Analytics) to monitor website performance and make data-driven decisions.
Oversee social media strategy and content calendar, ensuring consistent brand messaging and engagement across all platforms.
Collaborate with the Sales and Revenue Management teams to create integrated marketing campaigns that align with business goals and drive direct bookings.
Stay updated on industry trends and digital marketing best practices to keep Fairmont Mumbai ahead of the competition.
Manage relationships with external agencies, vendors, and partners to execute digital marketing initiatives effectively.
Prepare and present regular performance reports and insights to stakeholders, highlighting key metrics and areas for improvement.
Qualifications:
Bachelor's degree in Marketing, Digital Technologies, or a related field; Master's degree preferred.
Proven experience (5+ years) in digital marketing roles within the hospitality or luxury industry, with a track record of successful campaigns and driving revenue.
Strong understanding of SEO/SEM, PPC, social media, email marketing, and content management systems (CMS).
Proficiency in digital analytics tools and methodologies to analyze campaign performance and optimize strategies.
Excellent communication skills with the ability to collaborate effectively across departments and with external partners.
Creative thinker with strong problem-solving skills and attention to detail.
Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
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