Digital Experience OfficerPermanent full-time position available!Be part of our customer focused library team, who provide exceptional service to our diverse communitiesBase annual rate of $66,910.63 - $79,964.83 + 11.5% Superannuation35 hours per weekTuesday to Friday 8:30 am to 5:00 pm, & Saturday 11:00 am to 4:00 pm (weekend penalties apply)About us:Burwood Council is a vibrant hub in Sydney's Inner West, recognised as a Strategic Centre by the NSW State Government.
With its thriving business district, cultural diversity, and well-designed public spaces, Burwood is at the heart of a forward-thinking community.Our Library and Community Hub is an energetic and inspiring workplace with a Strategic Plan offering an innovative pathway for the Library team and includes ambitious and exciting opportunities for staff to strengthen the Burwood Community by supporting literacy, digital connection, creativity and life-long education.The Library team is a passionate group who embody our library values of professionalism, collaboration, inclusion and community driven service.
The library is a welcoming place that enriches our diverse community with opportunities to inspire, learn, connect and belong.At Burwood, we value our people as our greatest asset.
Join us as we work towards achieving our ambitious Community Strategic Plan 2036!Read on further if you would like to join us.Your Position:As the Digital Experience Officer, you will serve as our advocate for digital literacy, empowering the Burwood community to become informed and confident digital citizens.
Your enthusiasm for enhancing people's digital skills will drive the creation of diverse experiences tailored to meet community needs.Your responsibilities will include, but not be limited to:The development and delivery of digital experiences and digital literacy programs and activities.Promotion and communication of resources and services to an online audience via social media, eNewsletter, digital screens and library website.Collaborating within the Library and Community Hub team to ensure delivery of high-quality customer experiences through outstanding customer service, information and advice regarding the Burwood Library and Community Hub services, programs, activities and events.Assisting in the creation of the staffing roster, including the organisation of casuals as needed.Participation in the customer service roster, including evening work as required.To be successful in this role, you will have:Certificate IV in Library & Information Services, Customer Service or a related discipline with contemporary experience in a similar role; or significant relevant working experience in a similar role.Demonstrated understanding and commitment to providing excellence in customer service.Superior communication and interpersonal skills including verbal, written, training and presentation skills.Demonstrated proficiency and confidence in existing digital technologies, including social media.Ability to support team members and customers in the use of new-to-them technologies.Awareness of digital library resources.For more information on this role please view the position description.Key Requirements:COVID-19 vaccination (minimum 2 doses).A current Working with Children Check clearanceWillingness to complete a pre-employment health assessment.Culture & Benefits:Health & Well-being initiatives (flu vaccinations, skin checks).Access to Fitness Passport membership.Access to Employee Assistance Program (EAP).Enquiries:For further information about this role, please refer to the Position Description or contact Helen Kassidis, Team Leader Learning Experience on 02 9078 6118.If you need assistance with your application, any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact Casey Feeney, People & Culture Advisor on 02 9078 6135.How to apply:Click "Apply now" and follow the prompts.
Applications should include your resume, cover letter and responses to the online questions.Closing date:11:59pm on Wednesday 8 January 2025.Please note that Burwood Council will be closed from 25 December 2024 to 5 January 2025, with minimal staff available during this period.
As a result, updates on the status of your application may not be provided until mid-January 2025.At Burwood Council we celebrate diversity, value inclusion and welcome applicants from all backgrounds, experiences and perspectives.
We are committed to creating an environment where every member of our team feels respected, supported and inspired to contribute their unique skills and talents for a better Burwood.In serving our community, we are also proud to be a child safe organisation.