Our client is seeking a talented and passionate Digital Content/UX Writer to join the Strategic Content team. In this role, you will be responsible for creating engaging and user-centric content for the client's website. Working closely with UX & digital product managers and the broader digital team, you will play a key role in enhancing the customer experience through compelling and impactful content. Your ability to simplify and humanise complex information and distil what's important and relevant to the customer will be crucial in this role.Consistency is key, and you will be responsible for maintaining a unified language and tone across different audiences and channels. Your keen eye for detail will come into play as you proofread content, ensuring that it is error-free and delivers high-quality results to our users.Your insights and expertise will help shape the future of our digital experience and ensure that we consistently deliver exceptional experiences to our users.Knowledge and skillsCommunications & copywritingCreativity and enthusiasm to ensure engaging communicationFamiliarity with digital marketing principlesUnderstanding of SEOSignificant experience in developing customer content, in particular for digital assets like app, portal, and website. Understanding of multimedia content.Strong copywriting, editing, and proofreading skills, as well as verbal communication skills.High-impact communication: Ability to communicate in a focused and compelling way that drives others' thoughts and actions.Proficient project management skills and ability to work through peer review and compliance processes.Solution mindset: Applying creative problem-solving techniques and championing a member-first approach.Familiarity with SEO principles and the ability to optimize copy for search engine visibility.Ability to work collaboratively with product, marketing, and design teams.Self-starter mindset with the ability to manage workload, processes, and priorities independently.Ability to turn complex into human and plain languageFamiliarity with behavioural science principles would be valuable, but not essentialCollaboration and communication - ability to work with designers and marketersEducation and experienceBachelor degree (or higher) in journalism, marketing, communications or equivalent.Experience within the superannuation industry, financial services or a heavily regulated industry.Minimum of 3-5 years of experience writing for digital platformsProven track record of simplifying complex information and producing customer-centric contentTo be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Yash Jain on 03 8680 4238 or email ****** and quote the above job reference number.Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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