Wiser Solutions, a global leader in Commerce Execution SaaS, offers top-tier intelligence and execution tools for retailers and brands. Our mission is to enable brands, retailers, and retail channel partners to optimize pricing, marketing, and operations both in-store and online. Our globally available Commerce Execution Suite includes the Snooper App, an award-winning crowdsourcing solution for retail execution that automates in-store data collection, so our customers are empowered with live data to make better-informed decisions around pricing, product assortment, and promotional activity.
Job Description Location of Job : Sydney, NSW
Work Location Requirements: Hybrid, two days on-site in Sydney (Mondays and Thursdays) rest of the week working from home.
The role
We are seeking a passionate Junior Community Manager to oversee the B2C aspect of our Snooper App. Your role will involve expanding and managing our digital community of Snoopers globally to meet client objectives and collect real-time point-of-sale data. Key responsibilities include:
Recruitment: Build and grow our Snoopers community in various markets (e.g., Australia, New Zealand, Japan, Thailand, Korea). Implement and optimize paid advertising strategies and explore creative recruitment methods.
Activation: Ensure maximum completion of client missions by leveraging notifications, direct mailing, and newsletters. Develop and execute a completion strategy daily.
Engagement: Maintain community interest through contests, creative content, and active social media presence. Utilize platforms like Facebook, YouTube, and newsletters to boost engagement and reduce churn.
Support: Provide exceptional user support by managing the customer service desk and implementing tools to minimize support requests.
Analytics: Use data to track and improve community KPIs, enhance user activity, and refine recruitment efforts. Collaborate with the Product & Tech team to suggest features that positively impact community performance.
Qualifications Bachelor's degree in Marketing, Business Administration, or a related field
Full-time and long-term working rights
Experience in marketing, social media management, content creation, or customer service is ideal
Creative and innovative thinker
Eager to learn new skills
Excellent communication and content creation abilities
Highly organized, able to meet deadlines, and solve problems efficiently
Strong sense of ownership and autonomy
Committed to team and culture
Additional Information Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO STATEMENT : Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.
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