National Leader in Retail & Manufacturing Opportunity to drive Stratco's digital community Maternity Leave Contract ABOUT STRATCO Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years. THE OPPORTUNITY We are seeking a motivated and customer oriented professional with excellent time management skills to join our fast-paced team at Gepps Cross. If you are passionate about the digital community, possess excellent attention to detail skills, and have a proven track record multitasking competing priorities, we want to hear from you! The Digital Community Coordinator will be responsible for managing digital communications for Stratco and associated brands. This includes social media comments, social media messages, reviews, emails, and live chat, and will involve responding to and resolving enquiries to relevant contacts in a timely manner. RESPONSIBILITIES Monitor and manage social media comments and messages across a variety of digital platforms. Respond in a timely manner to online reviews for Stratco Australia, USA and NZ. Route enquiries and complaints across Trustpilot, ProductReview, Google Reviews, AddMe. Operate as a live chat agent, handling any enquires and responding to messages via Live Chat. Email inbox management. ABOUT YOU Strong customer service skills Excellent written and verbal communication skills Proven ability to multitask competing priorities in a timely manner High level of typing efficiency and accuracy Attention to detail Great attitude and willingness to learn Live Chat, online review knowledge and social media page management experience is desirable REWARDS & BENEFITS Flexible Working Arrangements | Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme OUR PHILOSHOPHY Whilst manufacturing is our foundation, our team is our future. Stratco are invested in providing fulfilling and rewarding careers, empowering our team to grow, and encouraging them to contribute and thrive. Be part of our dynamic business that is shaping outdoor living, improving the lifestyles of our customers, and making all our dreams come true. At Stratco, Safety is paramount, and we take every measure to ensure our team members 'Return Home Safe'. APPLICATION PROCESS If this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail. We embrace diversity and are dedicated to building a team that reflects the communities we engage. We welcome and encourage applications from individuals of all backgrounds. To see more information about Stratco & our careers please visit - stratco.com.au/careers
